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Operational information

Operational information outlines how our staff determine and deliver health, social and welfare payments and services on behalf of the Australian Government. It is made available to the public in line with Information Publication Scheme requirements.

You can find our current operational information guides by using the search function or the site map.

Content on this site is valid as of 08/11/2024.

Links to internal applications and material not located within Operational information have been removed. This should not affect the information displayed or impact your understanding of processes or procedures used by our internal staff.

Where a guide is not available on this website, you can request a copy of individual guides from the department's Information Publication Scheme by: