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Insulin Pumps subsidy for young people with Type 1 Diabetes 101-03040000

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This document outlines the process for Centrelink staff when considering applying the Insulin Pump subsidy for young people with Type 1 Diabetes.

Issue Q999 letter to confirm payment entitlement

Step

Action

1

Customer request

Customer contacts to request a letter confirming their entitlement to payment for the Insulin Pump subsidy program.

Staff must issue the Q999 Insulin pump subsidy for young people with Type 1 Diabetes​​ letter.

Note: the letter should provide details about the highest-ranked payment the customer receives.

For assistance in creating a Q999 letter, see Creating a Q999 or Q888 letter.

Tell the customer a letter will be sent to confirm entitlement to a Centrelink payment.