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Carers content


File NameTitle
009-01000000Initial contact from someone who is providing care to someone who is ill or has a disability
009-01010000Initial contact by a carer
009-01010030Progress of claim - Carer Payment (CP) and/or Carer Allowance (CA)
009-01020000Employment assistance for carers in receipt of Carer Payment and/or Carer Allowance
009-01030000Support services for carers
009-03000000Carer Allowance (CA)
009-03010010Completing the Claim for Carer Allowance following Carer Payment Review (SA341)
009-03010020Health Care Card (HCC) only Carer Allowance (CA) (child)
009-03010030Shared care for Carer Allowance (CA)
009-03020000Eligibility for Carer Allowance (CA)
009-03020010Eligibility for Carer Allowance (CA) (child) when a carer is claiming or receiving CA only
009-03020020Eligibility for Carer Allowance (CA) (auto) when a carer is also receiving Carer Payment (CP) (child)
009-03020030Eligibility for Carer Allowance (CA) when the care receiver is aged 16 years or over
009-03020040Carer Allowance (CA) (adult) when caring in a private home not shared by the carer and care receiver
009-03020050Eligibility for Carer Allowance (CA) for 2 carers in respect of the same care receiver
009-03020060Residence assessment for customers claiming Carer Allowance (CA)
009-03030010Completing the form - Review of care provided for Carer Payment and/or Carer Allowance when caring for a person 16 years or over (SA010)
009-03030020Completing the Carer Payment Income and assets details of the person or child/children being cared for
009-03040000Assessing claims for Carer Allowance (CA)
009-03040010Assessing a claim for Carer Allowance (CA) using the combined assessment scores of two children
009-03040020Assessing a recognised disability for Carer Allowance (CA) (child)
009-03040040Reassessment of CA Health Care Card (HCC) only entitlement to payment level Carer Allowance (CA) for a child
009-03040050Coding a paper claim for Carer Allowance (CA) where the care receiver is under 16 years
009-03040060Coding a paper claim for Carer Allowance (CA) where the care receiver is 16 years or over
009-03040080Complications to grants of Carer Payment (CP) and/or Carer Allowance (CA)
009-03040090Carer Payment (CP) grant overlaps existing Carer Allowance (CA) absence
009-03040120Rejecting a Carer Allowance (CA) claim
009-03050000Change of care for Carer Payment (CP) and Carer Allowance (CA) customers
009-03050020Change of care for Carer Allowance (CA) for 2 dependent children with disabilities
009-03050030Change of care for Health Care Card (HCC) only Carer Allowance (CA) (child)
009-03050040Changes to shared care for Carer Allowance (CA)
009-03050050Changes to Carer Payment (CP) for two or more carers in respect of the same care receiver
009-03060020Carer Payment (CP) and/or Carer Allowance (CA) Child to Adult Transfer (CTAT)
009-03070000Change of circumstances for Carer Allowance (CA)
009-03070010Commencing or returning to work for Carer Allowance
009-03070020Change of address for Carer Payment (CP) and Carer Allowance (CA)
009-03080000Death of a carer (CLK)
009-03090000Death of a care receiver (CLK)
009-03090010Death of an adult or child care receiver and the effect on Carer Payment (CP)
009-03090020Death of a lower score adult and the effect on Carer Payment (CP)
009-03090030Death of a dependent child of a lower Adult Disability Assessment Tool (ADAT) score adult
009-03090040Simultaneous death of care receivers and the effect on Carer Payment (CP)
009-03090050Death of a child care receiver and the effect on Carer Allowance (CA)
009-03090060Death of an adult care receiver and the effect on Carer Allowance (CA)
009-03090070Death of care receiver before claim for Carer Payment (CP) and/or Carer Allowance (CA) is finalised
009-03100000Carer Payment (CP) and Carer Allowance (CA) overseas absences
009-03100010Carer Allowance (CA) and Carer Payment (CP) interaction of portability and temporary cessation of care (respite) rules
009-03100020Carer Allowance (CA) customer going overseas
009-03100030Carer Payment (CP) customer going overseas
009-03110000Carer Allowance (CA) cancellations, suspensions and restorations
009-03110010Cancellation or suspension of Carer Payment (CP) and Carer Allowance (CA)
009-03110020Carer Restoration workflow for Carer Payment (CP) and/or Carer Allowance (CA)
009-03110040Restoration of Carer Allowance (CA)
009-03110050Restoration of Carer Allowance (CA) where the care receiver has not confirmed their identity
009-03110080Cancellation, suspension and rejection codes for Carer Allowance (CA)
009-04000000Carer Payment (CP)
009-04010000Claiming Carer Payment (CP) and/or Carer Allowance (CA)
009-04010010Eligibility for Carer Payment (CP) under the Lower Adult Disability Assessment (ADAT) Tool
009-04020000Transfers to Carer Payment (CP)
009-04030000Eligibility for Carer Payment (CP)
009-04030010Eligibility for Carer Payment (CP) when a care receiver is aged under 16
009-04030020Eligibility for Carer Payment (CP) when a care receiver is aged 16 years or over
009-04030030Residence assessment for customers claiming Carer Payment (CP)
009-04040000Processing claims for Carer Payment (CP) and/or Carer Allowance (CA)
009-04050000Assessing claims for Carer Payment (CP)
009-04050010Assessing Carer Payment (CP) when the care is shared
009-04050020Assessing Carer Payment (CP) (child) when caring for two to four children each with a disability or medical condition (combined care)
009-04050030Coding a paper claim for Carer Payment (CP) for one care receiver or combined care receivers under 16
009-04050040Coding the paper Carer Payment and/or Carer Allowance Care Needs Assessment for a child under 16 years (SA408 and SA394)
009-04050050Coding a paper claim for Carer Payment (child) for a disabled adult and 1 or 2 children with a disability or medical condition (multiple care)
009-04050060Coding a paper claim for Carer Payment (CP) where the care receiver is 16 years of age or over
009-04050120Rejecting a Carer Payment (CP) claim
009-04060000Carer Payment (CP) for 2 or more carers in respect of the same care receiver
009-04070000Carer Payment (CP) claims for care receivers aged under 16
009-04070010Carer Payment (CP) (child) short term care
009-04070020Carer Payment (CP) (child) episodic care
009-04070030Carer Payment (CP) (child) when caring for 2 to 4 children each with a disability or medical condition (combined care)
009-04070040Carer Payment (CP) (child) when caring for a disabled adult and 1 or 2 children with a disability or medical condition (multiple care)
009-04070050Carer Payment (CP) (child) exchanged care
009-04070060Carer Specialist Assessment Team (CSAT) referrals for Carer Payment (CP) (child)
009-04070070Carer Payment (CP) (child) terminal illness
009-04080000Carer Payment (CP) claims for care receivers aged 16 or over
009-04080010Creating a Carer Payment link for paper claims (carer is not partner of care receiver)
009-04080020Creating a Carer Payment (CP) link for paper claims where the care receiver is the carer's partner
009-04110000Change of circumstances for Carer Payment (CP)
009-04150000Carer Payment (CP) cancellations, suspensions and restorations
009-04150040Restoration of Carer Payment (CP)
009-04150060Cancellation, suspension and rejection codes for Carer Payment (CP)
009-05000000Disability assessment tools (CLK)
009-05010000Child Disability Assessment Tool (CDAT) prior to 1 July 2010
009-05010030Assessing claims for Carer Allowance (CA) for 2 disabled children
009-05010040Calculating the Treating Health Professional score for a child under 16 years on or after 1 July 2010
009-05020000Adult Disability Assessment Tool (ADAT)
009-05020010Coding the Adult Disability Assessment Tool (ADAT)
009-05030000Disability Care Load Assessment (child) Determination (DCLAD) (2020)
009-05030010Calculating the total Disability Care Load Assessment Determination (DCLAD) (2020) score
009-05030020Re-use and re-claim provisions for Carer Payment (CP) (child) and Carer Allowance (CA) (child) claims
009-06000000Absences for Carer Payment (CP) and Carer Allowance (CA)
009-06010000Temporary cessation of care (respite) and hospitalisation (CLK)
009-06010010Temporary Cessation of Care (respite) provisions for Carer Payment (CP) and Carer Allowance (CA)
009-06010020Hospitalisation provisions for Carer Payment (CP) and Carer Allowance (CA)
009-06010030Continuation of respite after the expiry of hospitalisation
009-06010050Cancellation of Carer Payment (CP)/Carer Allowance (CA) where previously re-granted after a cancellation due to exceeding respite bank
009-06010060Coding an absence where no Carer Payment (CP) link exists
009-06010070Carer Payment (CP) absences for more than one carer under the Adult Disability Assessment Tool (ADAT) 80+
009-06010080What to do with an absence Manual Follow-up (MFU)
009-06010090Temporary cessation of care (respite) for more than 63 days
009-06030000Carer is absent from caring situation
009-06030010Carer Allowance (CA) carer is absent
009-06030020Carer Payment (CP) carer is absent
009-06030030Carer Payment (CP) and Carer Allowance (CA) carer undertakes paid employment, self-employment, voluntary work, education or training activities
009-06040000Carer Payment and/or Carer Allowance care receiver is absent from the caring situation
009-06040010Coding a one-off absence for Carer Payment (CP)/Carer Allowance (CA) when the care receiver is absent
009-06040020Coding a regular absence for Carer Payment (CP) and/or Carer Allowance (CA) when the care receiver is absent
009-06040030Carer Allowance (CA) child care receiver undertakes education, training or treatment
009-06040040Lower Adult Disability Assessment Tool (ADAT) score Carer Payment (CP) where there is an absence of the adult care receiver or their dependent child
009-06040050Coding absences for Carer Allowance (CA) where care of the care receiver is shared
009-06040060Carer Allowance (CA)/Carer Payment (CP) absences where qualification is from the combined disabilities of more than one care receiver
009-06040070Care receiver permanently enters or temporarily/permanently leaves an institution
009-06040080Carer Payment (CP) and/or Carer Allowance (CA) care receiver commences or returns to work
009-07000000Other financial assistance for carers
009-07010000Carer Supplement (CS)
009-07020000Carer Adjustment Payment (CAP) for carers of young children
009-07030000Annual Child Disability Assistance Payment (CDAP)
009-07050000Early intervention services for children with disabilities
009-08000000Carer reviews (CLK)
009-08020000Creating carer links within Carer Payment (CP) or Carer Allowance (CA) review activities
009-08020010Creating a carer link for Carer Payment (CP) reviews
009-08020030Creating a carer link for Carer Allowance (CA) reviews
009-08030000Extending the return date for Carer Payment (CP) and Carer Allowance (CA) medical review
009-08040000Medical reviews for child care receivers (CLK)
009-08040010Recognised disability medical reviews for Carer Allowance (CA) (child)
009-08040020Carer Allowance (CA) (child) Health Care Card (HCC) only reviews
009-08040030Hospitalisation reviews for Carer Payment (CP) and Carer Allowance (CA) for a child under 16 years
009-08050010Adult medical reviews for Carer Payment (CP) or Carer Allowance (CA)
009-08060000Reviews of Carer Payment (CP) and/or Carer Allowance (CA)
009-08060010Care Load reviews for Carer Payment (CP) (child)
009-08060020Age Milestone Mandatory reviews for Carer Payment (CP) (child) and Carer Allowance (CA) (child)
009-08060050Reviews of the Care Receiver Income and Assets (CRIA) test
009-08060060Terminal illness reviews for Carer Payment (CP) (adult)
009-08060070Terminal illness reviews for Carer Allowance (CA) adult
009-08060080Review of lower Adult Disability Assessment Tool (ADAT) score adult where dependent child turns 5 years and 9 months
009-08060090Terminal illness reviews for Carer Payment (CP) child
009-08060100Child Medical Reviews for Carer Allowance (CA) (child)
009-08060110Review of a lower Adult Disability Assessment Tool (ADAT) score care receiver and that adult’s dependent child
009-08060120Reporting, reviewing and actioning reports of carer neglect
009-08070010Permanent Residential Care (PRC) Interventions
009-09000000Continence Aids Payment Scheme (CAPS)
009-09010000Continence Aids Payment Scheme (CAPS) – Customer contact, application, ceasing entitlement and review
009-09020000Continence Aids Payment Scheme (CAPS) - Errors and spreadsheets
009-09040000Continence Aids Payment Scheme (CAPS) - Other requirements
009-18082301Carer Allowance (CA) income test – determining reference tax year and assessable income components
009-18090411Carer Allowance (CA) income reviews
009-18090457Carer Allowance (CA) income test - acceptable evidence of income
009-18091105Carer Allowance (CA) income test
009-19081557Transfer from Wife Pension (WP) to Carer Payment (CP)
009-23032311Accepting information from and disclosing information to a care receiver or third party
009-24071935Matching National Disability Insurance Scheme (NDIS) and Continence Aids Payment Scheme (CAPS) customers