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Change of circumstances content


File NameTitle
102-01000000Service Profiling and Service Updates
102-01010000Service Profiling
102-01010010Service Components and Service Actions
102-01010020Service Components by number
102-01010030Attributing Service Profiling Debts to Integrated Review System (IRS) Service Updates
102-01020000Service Profiling Capability
102-01020030Accessing and using the Service Profiling screens
102-01020040The Profile Summary (PQS), Profile History (PQH) and Profile Details (PQD) screens
102-01020050The Predictor Details (PQPD) screen
102-01020060The Service Strategy (PQSS) screen
102-01020070The Profile Search (PQSE) screen
102-01020080Service Component Search (PQCS) and Service Component National Search (PQNS) screens
102-01020090The Service Component History (PQSH) screen
102-01020100The Profiling Bulk Update Facility (PQBUF) screen
102-01020110The Profiling CSO Identified Circumstances (PQCIC) screen
102-01080060Payment pending review (PPR) of decision to cancel Disability Support Pension (DSP) due to loss of medical qualification
102-01090000Parenting Payment (PP) Service Updates
102-01090030Briefing interviews or notification when youngest child is 5 years and 9 months Service Update for Parenting Payment
102-01130000Principal carer of dependent children Service Updates
102-01130010Principal carer participation and eligibility interview or notification for youngest child 15 years and 9 months Service Update
102-01130020Principal Carers Large Family Eldest Child Review Service Update
102-01130030Principal Carer Social Worker Exemption Service Update for review of family and domestic violence or Relationship Breakdowns exemptions
102-01130040Principal carers large family, foster carer, home schooling, distance education or carer non-parent exemption review
102-01130050Parenting exceptional circumstances review
102-01130060Compulsory Participation Interview Service Update for JobSeeker Payment (JSP) and Youth Allowance (YA) principal carers when youngest child turns 16 years
102-02000000About Change of circumstances
102-03000000Changing address or rent details
102-03010000Changing address (CLK)
102-03010010Updating address details
102-03010020Adding, changing or removing an email address
102-03010030Temporary vacation of principal home
102-03010040Permanent vacation of principal home
102-03010050Vacation of principal home due to illness
102-03010060Vacation of principal home to provide care
102-03010070Change of address for Assistance for Isolated Children (AIC) Scheme applicants or students
102-03010080Changing address for customers in care of a state guardianship authority
102-03010090Change of address to an aged care home
102-03010100Youth Allowance (YA) customer leaving the parental home
102-03010110ABSTUDY customer leaving parental home
102-03010120Returning to the parental home when independent or qualified for the away from home (AFH) rate of Youth Allowance (YA)
102-03010130Returning to the parental home when in receipt of the Away from Home rate of ABSTUDY
102-03010140Parents moving in with ABSTUDY or Youth Allowance (YA) customer
102-03010150Change of address from an aged care home
102-03010160Temporary change of address to an aged care home for respite care
102-03020000Inter-environment change of address (ICoA)
102-03020010Carer Payment (CP) and/or Carer Allowance (CA) inter-environment change of address
102-03020020Inter-environment change of address (ICoA) transfer of a customer record
102-03020030Inter-environment change of address (ICOA) transfer of a child record
102-03020040Monitoring the Inter-environment Change of Address (ICoA) facility for completed transfers
102-03020050Monitoring the Inter-environment Change of Address (ICoA) facility for scheduled transfers
102-03020060Monitoring the Inter-environment Change of Address (ICoA) facility for started transfers
102-03020070Inter-environment Change of Address (ICoA) facility problem escalation process
102-03020080Inter-environment Change of Address (ICoA) facility hints
102-03020090Inter-environment Change of Address (ICoA) facility edits
102-03030030Temporary accommodation and Rent Assistance (RA)
102-03030050Independent and dependent customers living together
102-04010030Aliases and other names (legal, preferred, sex and gender diverse customers, cultural considerations etc)
102-05000000Changing relationship status, dependent child or family details
102-05010000Change in relationship status from single to partnered
102-05010040Youth Allowance (YA) or ABSTUDY customer becomes partnered
102-05020060Youth Allowance (YA) or ABSTUDY independence impacts when customer separates
102-05030000The Living Arrangements question set
102-05040000Changes in a customer's circumstances and effect on concession card entitlement
102-05050000Dependent child changes
102-05050010Child enters customer's care/custody
102-05050020Child leaves customer's care/custody
102-05050030Actioning Approved Care Organisation (ACO) advice of transfer, discharge or absence of a young person
102-05050040Child out of care without consent
102-05050050Customer advises a change to their level of care of a child
102-05050060Third party advises of a change in care arrangements
102-05050070Child Relationships page
102-05050080Child refresh action
102-05050090Change Child (CCH) screen
102-05050100Child Student/Income Circumstances (CHSI) screen
102-05050110Child Miscellaneous Circumstances (CHM) screen
102-05050120Linking a child to a customer's record
102-05050130Child update screens
102-05050140Child Override/Claim (CHOC) screen
102-05060000Pregnancy
102-05080000Caring responsibilities
102-05080010Transfer from JobSeeker Payment (JSP)/Youth Allowance (YA) to Carer Payment
102-06000000Changes associated with age (CLK)
102-06010000Changes associated with age of customer (CLK)
102-06010010Incorrect date of birth recorded
102-06020000Changes associated with age of dependent child/care receiver (CLK)
102-06020020Assistance for Isolated Children (AIC) Scheme student turns 16
102-06020030Assistance for Isolated Children (AIC) Scheme student turns 19
102-07000000Ceasing, commencing or returning to study or training (CLK)
102-07010000Commencing or returning to study
102-07010010Youth Allowance (YA) job seeker or Australian Apprentice returning to full-time study
102-07010030Youth Allowance (YA) job seekers returning to part-time study
102-07020000Changing study or training details
102-07020010Changing or correcting course of study for Youth Allowance, Austudy and Pensioner Education Supplement students
102-07020020Changing study load from full-time to part-time or concessional study load for Youth Allowance (YA), Austudy or PES
102-07020030Effect of end of course on payments for students
102-07020040Payment of ABSTUDY when a student is deferring or discontinuing study before the end of the course
102-07020050Payment of Youth Allowance (YA) and Austudy when a student is deferring or discontinuing study before the end of the course
102-07020060Deferring or discontinuing study before end of course for Pensioner Education Supplement (PES)
102-07020070Increasing study load for Austudy and Youth Allowance (YA) students
102-07020090Payment of ABSTUDY when a student or Australian Apprentice becomes incapacitated
102-07020100Assistance for Isolated Children (AIC) Scheme student becomes incapacitated
102-07020110Austudy student or Australian Apprentice becomes incapacitated or impacted by unforeseen or extreme circumstances
102-07020120Pensioner Education Supplement (PES) student becomes incapacitated
102-07020130Youth Allowance (YA) student or Australian Apprentice becomes incapacitated or impacted by unforeseen or extreme circumstances
102-07020140Customer will not commence full-time study for Youth Allowance (YA), Austudy and Pensioner Education Supplement (PES)
102-07020150Changing or correcting course of study and/or educational institution for ABSTUDY students
102-07020160Increasing study load for ABSTUDY students
102-07020170Student studying outside Australia
102-07020180Customer will not commence full-time study for ABSTUDY, ABSTUDY Pensioner Education Supplement (PES), Assistance for Isolated Children (AIC) and AIC PES
102-07020190Changing study load from full-time to part-time or concessional study load for ABSTUDY or ABSTUDY Pensioner Education Supplement (PES)
102-07030010Commencing or returning to work for ABSTUDY
102-07030030Commencement of full-time work for Assistance for Isolated Children (AIC) Scheme students
102-07030040Commencing or returning to work for Austudy and Youth Allowance (Students)
102-07030080Commencing or returning to work for JobSeeker Payment (JSP) and Youth Allowance (job seeker)
102-07030090Commencing or returning to work or self-employment Parenting Payment Partnered (PPP)
102-07030100Commencing or returning to work or self-employment Parenting Payment Single (PPS)
102-07030110Commencing or returning to work for Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES
102-07030140Commencing or returning to work for parents/guardians of ABSTUDY customers
102-07030150Commencing or returning to full-time work for parents/guardians of Assistance for Isolated Children (AIC) Scheme students
102-07030170Commencing or returning to work for partners of ABSTUDY customers
102-07030200Existing customer starts an Australian Apprenticeship
102-07030210Customer no longer an Australian Apprentice
102-08000000Changing name, sex and/or gender details
102-08010000Changing the legal name of customers or their children
102-08010010Customer's name incorrectly recorded
102-08010040Indigenous naming conventions
102-08020000Updating gender details on customer records
102-08030000Commencing or returning to self-employment for JobSeeker Payment, Youth Allowance and Austudy
102-09000000Ceasing, commencing or returning to employment (CLK)
102-09010000Commencing or returning to work
102-09010010Partner commencing or returning to work
102-10000000Cancellation, Suspension, Rejection and Restoration (CLK)
102-10010000Cancellation, Suspension and Rejection reason codes (CLK)
102-10010010Codes for ABSTUDY cancellation, suspension and rejection
102-10010020Codes for Assistance for Isolated Children (AIC) Scheme cancellation, suspension and rejection reasons
102-10010180Cancellation, suspension and rejection reason codes for Newstart System (NSS)
102-10010230Pensioner Education Supplement (PES), ABSTUDY PES and Assistance for Isolated Children (AIC) PES cancellation, suspension and rejection codes
102-10020000Cancellation of payments
102-10020010Coding a cancellation
102-10020020Cancellation of ABSTUDY payments
102-10020040Cancellation and debt raising of Assistance for Isolated Children (AIC) Scheme payments
102-10020050Cancellation of Austudy or Youth Allowance (YA) students and Australian Apprentices
102-10020190Cancellation at customer's request of JobSeeker Payment (JSP) or Youth Allowance (YA) (job seeker)
102-10020210Cancellation of Parenting Payment (PP)
102-10020240Cancellation of Pensioner Education Supplement (PES) and ABSTUDY PES
102-10030000Suspension of payments (CLK)
102-10030010Return to sender (RTS) mail for Centrelink
102-10030020Suspension of ABSTUDY payments
102-10030040Suspension of payments of Assistance for Isolated Children (AIC) Scheme
102-10030120Suspension of Parenting Payment (PP)
102-10030140Suspension of Pensioner Education Supplement (PES) and ABSTUDY PES
102-10040000Restoration of payments (CLK)
102-10040010Restoring payments after bank account details provided
102-10040020Restoration of ABSTUDY payments
102-10040040Restoration of Assistance for Isolated Children (AIC) Scheme payments
102-10040180Restoration of Youth Allowance (YA) or Austudy for full-time students and Australian Apprentices
102-10040190Restoration of Parenting Payment (PP)
102-10040200Restoration of Pensioner Education Supplement (PES) and ABSTUDY PES
102-10050000Cancellation of, or changes to qualifying payment for Pensioner Education Supplement (PES), ABSTUDY PES or Assistance for Isolated Children PES
102-11000000Commencing or returning to self-employment (CLK)
102-11010000Ceasing or downturn in business
102-11090000ABSTUDY student or Australian Apprentice going overseas
102-11110020Austudy customer going overseas
102-11200000Parenting Payment Partnered (PPP) customer and/or child going overseas
102-11210000Parenting Payment Single (PPS) customer and/or child going overseas
102-11280000Youth Allowance (YA) customer going overseas
102-12000000Prison admission process and claims during incarceration
102-12010000Leave of absence from prison
102-13000000Centrelink Customer Reference Numbers (CRN)
102-13010000Centrelink customer requests a new Customer Reference Number (CRN)
102-13020000Types of Centrelink records
102-13020010Centrelink customer has multiple Customer Reference Numbers (CRN)
102-13020020Actioning multiple Centrelink Customer Reference Numbers (CRNs)
102-13020030Deletion or end date of intertwined Centrelink child to parent (CHI/PAR) links
102-13030000Centrelink Multiple Match List (MML) screen
102-13030030Deleting or undeleting a Centrelink Customer Reference Number (CRN)
102-13030050Deletion of Centrelink Child to Parent (CHI/PAR) links
102-13030070Identifying a customer's primary Centrelink Customer Reference Number (CRN)
102-13030080Same Centrelink customer assessment
102-13030090Centrelink Restricted Update Record
102-13030100Centrelink intertwined records processing
102-13030110End date of Centrelink Child to Parent (CHI/PAR) links
102-13030120Multiple Centrelink child CRN checks and cleansing
102-13040000Data Quality Unit (DQU) CLI/MLC process for multiples
102-13050000Intertwined Centrelink records
102-13060000Centrelink spurious records
102-15010000Repayment of Student Financial Supplement Scheme (SFSS) loans
102-15010010Repayment of Financial Supplement loan (FSL) prior to transfer to the Australian Taxation Office (ATO)
102-15010020Repayment of Financial Supplement loan (FSL) after transfer to the Australian Taxation Office (ATO)
102-15010030Dealing with disputed Financial Supplement Loan (FSL) repayments
102-15010040Excess repayment of Financial Supplement Loan (FSL)
102-15010050Effect of bankruptcy on Financial Supplement Loan (FSL) prior to transfer to the Australian Taxation Office (ATO)
102-15010060Effect of bankruptcy on Financial Supplement Loan (FSL) after transfer to the Australian Taxation Office (ATO)
102-15010070Reissuing annual Financial Supplement Loan (FSL) statements
102-15010080Accessing details of Financial Supplement Loans (FSLs)
102-15010100Effect of death of customer on Financial Supplement loan (FSL) after transfer to the Australian Taxation Office (ATO)
102-16000000Incarcerated Customer Services
102-17010000Mutual obligation requirements for principal carers
102-17010010Voluntary participation for the principal carer of a dependent child
102-17010040Challenges faced by parents
102-17010050Changes in circumstances and the effect on participation for the principal carer of a dependent child
102-17010060Transfers to Parenting Payment (PP) and effect on participation
102-17010070Transfers from Parenting Payment (PP) and effect on participation
102-17091400Initial remediation on a multiple or intertwined Centrelink Customer Reference Number (CRN)
102-20012318Confirming a partnered relationship
102-22033029Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Identity Remediation
102-22033037Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Students
102-22033040Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Age Pension, Carers and Disability Support Pension
102-22033049Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Disaster Payments
102-22040430Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Concession cards
102-22040448Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Families
102-22040624Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Jobseeker
102-22060707Separating safely - protecting personal details
102-22121442Extended suspension periods for pension payments
102-23033056Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Assistance for Isolated Children (AIC)
102-23042128Letters from incarcerated customers
102-23103000Remediating a multiple or intertwined Centrelink Customer Reference Number (CRN) - Aged Care (RCA)