Adding, changing or removing an email address 102-03010020

To continue to improve service delivery it is vital that email addresses for customers are obtained and maintained at every contact.

An email address can only start from the date it is recorded and cannot be backdated.

Customers can update their email address online through their:

• myGov account via the Update your details service, or
• Centrelink online account. See Accessing and using Centrelink self service

Customers can get messages via Electronic Messaging. They are automatically subscribed to this service when they:

• provide an email address, or
• update a current email address

Customers may switch to SMS or withdraw from the service at any time.

Tell customers that updating their details with Centrelink will not update their myGov account. They must update their myGov account details separately.

Tell customers that information used for their Centrelink, Child Support and Medicare payments and services is not routinely transferred within Services Australia. To update relevant information the customer:

• may need to contact each of these programs separately, or
• use the myGov Update your details service