| File Name | Title |
| 101-03000000 | Additional financial assistance and bonus payments |
| 101-03020000 | Medicare Teen Dental Plan |
| 101-03030000 | Centrelink enquiries for Child Dental Benefits Schedule (CDBS) |
| 101-03040000 | Insulin Pumps subsidy for young people with Type 1 Diabetes |
| 101-03060000 | Household Stimulus Package |
| 101-03070000 | Education Tax Refund (ETR) payment for 2011-12 |
| 101-03080000 | Schoolkids Bonus |
| 101-03080100 | Schoolkids Bonus School Leaver Payment |
| 101-03090000 | Energy Supplement |
| 101-03090020 | Clean Energy Advance (CEA) for Family Tax Benefit (FTB) customers |
| 101-03090050 | Energy Supplement for Commonwealth Seniors Health Card holders |
| 101-03090060 | Energy Supplement for Family Tax Benefit (FTB) recipients |
| 101-03160000 | ParentsNext appointments and processing |
| 101-05000000 | Specialist officers and other internal supports for customers |
| 101-05030000 | Community Engagement Officers (CEO) |
| 101-05070000 | Complex Assessment Officers (CAO) |
| 101-05070010 | Identifying and making suitable referrals to the Complex Assessment Officer (CAO) |
| 101-05080000 | Financial Information Service (FIS) |
| 101-05090000 | Specialist staff for Indigenous customers |
| 101-05100000 | Multicultural Service Officers (MSO) |
| 101-05100040 | Multilingual Phone Service (MPS) |
| 101-06000000 | Concession cards and information |
| 101-06010000 | Commonwealth Seniors Health Card (CSHC) concessions |
| 101-06010010 | How to reissue concession cards |
| 101-06020000 | Health Care Card (HCC) |
| 101-06020010 | Foster Child Health Care Card (FST) |
| 101-06020020 | Health Care Card (HCC) not renewed/issued for Family Tax Benefit (FTB) customers |
| 101-06020040 | Dependents listed on a customer's concession card |
| 101-06030000 | Ex-Carer Allowance (child) Health Care Card (EHC) |
| 101-06040000 | Low Income Health Care Card (LIC) |
| 101-06040020 | Low Income Health Care Card (LIC) renewals |
| 101-06040030 | Low Income Health Care Card (LIC) income test |
| 101-06040040 | Age qualifications for a Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) |
| 101-06040050 | Residence assessment for adult customers claiming a Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) |
| 101-06040060 | Rejecting a claim for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) |
| 101-06040080 | Restoration of a Low Income Health Care Card (LIC) |
| 101-06040090 | Cancellation and rejection codes for Low Income Health Care Card (LIC), Foster Child Health Care Card (FST) or Ex-Carer Allowance (child) Health Care Card (EHC) |
| 101-06040100 | Cancellation of a Low Income Health Care Card (LIC) |
| 101-06050000 | Pensioner Concession Card (PCC) |
| 101-06060000 | Concession Entitlement System |
| 101-06060010 | Preferences for concession cards |
| 101-06060020 | Override entitlement processing for concession cards |
| 101-06060030 | Extended entitlement to Concession Cards |
| 101-06060040 | Concession Entitlement Validation Online Enquiry |
| 101-06070000 | Confirming concession card entitlement and issuing interim vouchers |
| 101-06080000 | Extra concession information |
| 101-06100000 | Medicare card number collection for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net |
| 101-06100010 | Requesting Medicare card numbers from customers for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net |
| 101-06100020 | Remote community customers Medicare card number collection for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net |
| 101-06100030 | Recording Medicare card numbers for the Pharmaceutical Benefits Scheme (PBS) and Medicare Safety Net |
| 101-06110000 | Medicare Safety Net and Family Tax Benefit (FTB) validation with Medicare |
| 101-06120000 | NSW Half Fare Transport Concession Scheme |
| 101-06140000 | Non-income tested (NOI) concession cards |
| 101-07000000 | Agents and Access Points |
| 101-07020000 | Reconnect |
| 101-07030000 | Silver Service phone line for Specified Personnel at Agent sites |
| 101-08000000 | Services and information for the general public |
| 101-08010000 | Hearing Australia |
| 101-08030000 | Australian Taxation Office (ATO) information for customers |
| 101-08060000 | Services Australia website |
| 101-08070000 | Publicity material |
| 101-08070030 | Forms |
| 101-08070040 | Publications |
| 101-08080000 | Web and alternative accessibility assistance for customers |
| 101-08210010 | Manage study details |
| 101-08220010 | Check independence through work history online |
| 101-09000000 | Deduction and Confirmation programmes |
| 101-09010000 | Centrelink Confirmation eServices |
| 101-09010030 | Customer consent for Centrelink Confirmation eService (CCeS) |
| 101-09010040 | Registration for Income Management deductions, Electronic Verification of Rent (EVoR) or Centrelink Confirmation eServices (CCeS) |
| 101-09010050 | Add or remove characteristics for Centrelink Confirmation eServices (CCeS) businesses |
| 101-09010060 | Centrelink Deduction Reports and Organisational Online Mail (OOM) for Deduction and Confirmation Programmes |
| 101-09010070 | Bulk transfer for Income Management |
| 101-09020060 | Income statements and detailed income and asset statements |
| 101-09030000 | Review process for Third Party Organisations (TPO) |
| 101-09030010 | Actioning a review for Third Party Organisations (TPO) |
| 101-09030020 | Re-reviews for non-compliant Third Party Organisations (TPO) |
| 101-09030030 | Compliance review reports for Third Party Organisations (TPO) |
| 101-09040000 | Deduction and Confirmation programmes for businesses |
| 101-09050000 | Centrelink Business Online Services |
| 101-11020100 | Coding the Third Party Notification Summary (TPNS) screen |
| 101-17021300 | Personalised Services |
| 101-17021301 | Referring customers to and handling customer enquiries and correspondence for Personalised Services |
| 101-17051500 | Digital Assistants |
| 101-17061500 | Energy Assistance Payment (EAP) |
| 101-17092600 | Delivering face-to-face services for the Department of Veterans' Affairs (DVA) |
| 101-18041800 | ParentsNext exemptions and exits |
| 101-18042300 | Processing Low Income Health Care Card (LIC) claims |
| 101-18101001 | ParentsNext eligibility and servicing |
| 101-19030637 | Centrelink Business Online Services (CBOS) access for deduction and confirmation programs |
| 101-19103112 | Transition to Business Hub from Centrelink Business Online Services (CBOS) |
| 101-19103125 | Business Hub |
| 101-20012822 | Managing personnel and updating details in Business Hub |
| 101-20031226 | Economic Support Payment |
| 101-20033043 | Coronavirus Supplement |
| 101-20040231 | Registration for Business Hub |
| 101-20073121 | Actioning Business Hub requests |
| 101-21082648 | Appointment Based Service |
| 101-22033004 | Cost of Living Payment |
| 101-22070746 | Education, Support and Training |
| 101-22092659 | Australian Electoral Commission (AEC) - Non-parliamentary political party membership testing |
| 101-23010307 | Customer Information Release service and Release my Information service |
| 101-23041750 | Grandparent, Foster and Kinship Carer Advisers |
| 101-24041507 | Community enquiries about Community Partnerships and Community Partnership Specialist Officers (CPSOs) |
| 101-24041534 | Community Partnership Specialist Officers (CPSO) |
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