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Forms 101-08070030

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This document outlines information about the different types of forms available to customers.

Purpose of forms

When a customer contacts Services Australia to apply for a payment, product or service, they may be required to complete specific forms. Forms may be used to claim, to advise changes in circumstances, to test continuing eligibility, and to review circumstances during ongoing contact with Services Australia.

Many payments can now be claimed online and customers can also advise certain changes in circumstances using self service options. In some cases, customers must claim online or use the relevant self service option.

Customers can access many forms via the Services Australia website. See the Resources page for link. Forms can also be mailed out to customers or can be obtained in person at a service centre.

Services Australia website

There are a number of ways customers can access forms at servicesaustralia.gov.au, including:

  • Forms link under Customer Information at bottom of home page
  • Select the 'life event' that matches their circumstances, and then the relevant payment type and how to claim (customers may instead be directed to the online claim option)
  • Search box at the top of each page

Forms are regularly updated, so customers are encouraged to download forms only when they intend to complete them, ensuring they always have the most up-to-date version.

A variety of forms and fact sheets have been translated into a number of languages, and these can be viewed on the Information in your language page by clicking on the scrolling language button at the top of the page and to the left of the search box.

International claim forms can also be accessed on the website. These can be used to claim a Centrelink payment while living in an agreement country.

Online forms for staff

There is an online forms database available for staff to look up the specific forms for each payment area.

The Resources page contains a link to the Services Australia Forms page.

Apply for a Payment or Concession Card Options online

First Contact Service Offer (FCSO) workflow

Services Australia website

Publications

Claims for Australian payments under International Agreements