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Families content


File NameTitle
007-01000000Initial contact by families
007-01010000Initial contact by customers claiming payments for families
007-01010020Initial contact for an early claim for family assistance and Parental Leave Pay (PPL)
007-01010030Initial contact by customers claiming Family Tax Benefit (FTB) as a lump sum for a previous year
007-01010040Initial contact by customers claiming Dad and Partner Pay (DAP)
007-01010050Initial contact by customers claiming Double Orphan Pension (DOP)
007-01010090Initial contact after the death of a potential family assistance and Paid Parental Leave customer
007-01010100Claiming family assistance and Parental Leave Pay (PPL) for a newborn child
007-01030040Claiming Family Tax Benefit (FTB) instalments for children in care other than a newborn or adopted child
007-01030100Claiming Parenting Payment (PP)
007-01030110Assisting Indigenous customers to claim family assistance and/or Paid Parental Leave scheme payments
007-01040000Receipt of claims, forms and documentation for family assistance
007-01060000Approved Care Organisations (ACO)
007-01060010Approval, rejection, withdrawal and monitoring of Approved Care Organisations (ACO)
007-02000000Baby Bonus (BBY)
007-02010010Claiming payments for children leaving care as part of the process of adoption, surrogacy arrangement, or a child removed by state/territory child protection agency
007-02010020Checking the status of an early claim for family assistance and Paid Parental Leave scheme payments
007-02010030Changing claim choice for a newborn or adopted child
007-02020080Separated couples and eligibility for Family Tax Benefit (FTB) for a period before separation
007-02040000Shared care eligibility for family assistance and Paid Parental Leave scheme payments
007-02040010Customer advises care arrangements for Family Tax Benefit (FTB)
007-02040020Notification and assessment of shared care arrangements for Family Tax Benefit (FTB)
007-02040030Alignment of Care processing for Family Tax Benefit (FTB) lump sum claims
007-02040040Waiver of Family Tax Benefit (FTB) shared care entitlement
007-02050000Shared care for social security payments
007-02050010Shared care for income support payments and principal carer determination
007-02050020'With child' rate of benefit for non-principal carers with shared care
007-02060000Rate of Parental Leave Pay (PPL) and Dad and Partner Pay (DAP)
007-02070000Help for grandparents caring for children
007-02080000Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Paid Parental Leave scheme customer/child going overseas
007-02080020Double Orphan Pension (DOP) overseas absences
007-02080030Changing Australian residence details for family assistance, Parental Leave Pay (PPL) and Dad and Partner Pay (DAP) customer/child
007-02220080Cancellation, suspension and rejection codes for Parenting Payment (PP)
007-02240000Assessment of income and assets for Parenting Payment (PP)
007-02250000Rates of Parenting Payment (PP)
007-02260000Employment assistance for Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Parenting Payment (PP) customers
007-03000000Child Care Benefit (CCB)
007-03010030Helping customers provide proof of a child's birth for family assistance, Child Care Subsidy (CCS) and Paid Parental Leave scheme claims
007-03020050Completing the Details of your child's care arrangements (FA012)
007-03030000Assessing Child Care Benefit (CCB) claims for approved care and registered care
007-03030040Recalculation of a Child Care Benefit (CCB) lump sum claim
007-03030090Family assistance customer becomes partnered
007-03040000Eligibility for Child Care Benefit (CCB)
007-03040020Eligible hours for Child Care Benefit (CCB)
007-03050010Family Tax Benefit (FTB) claim options and payment choices
007-03060000Child Care Benefit (CCB) rate
007-03060040Absences for Child Care Benefit (CCB) and JET Child Care fee assistance (JETCCFA)
007-03060050Calculating the Child Care Benefit (CCB) percentage for approved care
007-03080010The Child Care Management System (CCMS)
007-03080020Customer queries Child Care Management System (CCMS) information
007-03110020Reconciliation of Child Care Rebate (CCR)
007-03140010Cancellation and rejection codes for Child Care Benefit (CCB) and JET Child Care fee assistance (JETCCFA)
007-04040000Parenting Payment (PP) letters
007-04040010Parenting Payment (PP) automatic letters
007-04050000Death of a family assistance or Paid Parental Leave scheme customer
007-04050010Death of a family assistance or Paid Parental Leave scheme child
007-04050020Bereavement payment of Family Tax Benefit (FTB)
007-04050030Process Claim for Bereavement Payment (FA008)
007-04050040Processing a claim to receive the family assistance entitlement of a deceased person
007-04060000Eligibility for Stillborn Baby Payment (SBP)
007-04060010Processing claims for Stillborn Baby Payment (SBP)
007-04070000Death of a Double Orphan Pension (DOP) child
007-04080000Reviewing mutual obligation requirements for the principal carer of a dependent child
007-04080010Principal carer of a dependent child fails to attend compulsory participation interview
007-04080020The principal carer of a dependent child is unable to meet their agreed activities
007-04080030Conducting, rescheduling or failure to attend a Parenting Payment Single (PPS) Compulsory Participation Interview
007-05000000Dad and Partner Pay (DAP)
007-05010000Claiming Dad and Partner Pay (DAP)
007-05020000Assessing Dad and Partner Pay (DAP) claims
007-05020010Processing Dad and Partner Pay (DAP) claims
007-05020020Residence assessment for customers claiming Family Tax Benefit (FTB), Parental Leave Pay (PPL) and Dad and Partner Pay (DAP)
007-05020030Paid Parental Leave scheme Work Test
007-05020040Payability and delivery of Dad and Partner Pay (DAP)
007-05020050Not effective, rejection or withdrawal of claim for Dad and Partner Pay (DAP)
007-05020060Rejection and not effective codes for Dad and Partner Pay (DAP)
007-05030000Eligibility for Dad and Partner Pay (DAP)
007-05040000Reassessments for Parental Leave Pay (PPL)
007-05040010Employer notifies a change in circumstances for Parental Leave Pay (PPL)
007-05040020Customer notifies a change of circumstances for Parental Leave Pay (PPL)
007-05040030Change of circumstances for Dad and Partner Pay (DAP)
007-05040040Parental Leave Pay (PPL) customer, for a child born before 1 July 2023, returns to work
007-06000000Double Orphan Pension (DOP)
007-06010000Claiming Double Orphan Pension (DOP)
007-06010010Eligibility and coding claims for Double Orphan Pension (DOP)
007-06010020Double Orphan Pension (DOP) savings provisions and precluding payments
007-06010030Calculating the additional Double Orphan Pension (DOP) component
007-06010040Double Orphan Pension (DOP) claims made by Approved Care Organisations (ACOs)
007-06020000Cancellations, restorations and rejection codes for Double Orphan Pension (DOP)
007-06020010Cancellation and rejection codes for Double Orphan Pension (DOP)
007-06020020Cancellation of Double Orphan Pension (DOP)
007-06020030Restoration of Double Orphan Pension (DOP)
007-06030000Double Orphan Pension (DOP) reassessments and reviews
007-07000000Family Tax Benefit (FTB)
007-07010000Claiming Family Tax Benefit (FTB)
007-07010010Claiming payments for children entrusted to care as part of the process of adoption or surrogacy
007-07010020Provision of Tax File Number (TFN) for family assistance and Paid Parental Leave scheme payments
007-07010030Helping customers obtain a Tax File Number (TFN) for family assistance
007-07010040Obtaining a Tax File Number (TFN) override for family assistance customers experiencing an urgent or extreme circumstance
007-07010050Progress of claim - Families claims
007-07020000Family Tax Benefit (FTB) claims and forms
007-07020010Completing the Claim for Bereavement Payment (FA008)
007-07020030Completing the Claim for an annual lump sum payment of Family Tax Benefit for the 2023-2024 financial year (FA048)
007-07030000Assessing family assistance and Paid Parental Leave scheme claims
007-07030010Assessing special circumstances extensions for families unable to meet lodgement and other specific requirements for Family Tax Benefit (FTB) and Single Income Family Supplement (SIFS)
007-07030020Assessing Parental Leave Pay (PPL) claims
007-07030030Partner of a Family Tax Benefit (FTB) customer claims family assistance and/or Parental Leave Pay (PPL)
007-07030050Processing Family Tax Benefit (FTB) lump sum claims
007-07030060Processing Family Tax Benefit (FTB) claims from Approved Care Organisations (ACO)
007-07030070Determining a customer’s Paid Parental Leave (PPL) period start date for children born or entering care before 1 July 2023
007-07030080Processing proof of a child's birth
007-07030090How to process Rent Assistance (RA) in Family Tax Benefit (FTB) lump sum claims
007-07030100Recording ex-partner details
007-07030110Reassessment of Australian Taxation Office (ATO) lump sum Family Tax Benefit (FTB) claims
007-07030120Reassessment of Family Tax Benefit (FTB) for a current customer where an additional child enters care in the current or previous financial year
007-07030130Relationship Status for Family Tax Benefit (FTB)
007-07030140Not effective, rejection, or withdrawal of claim for Family Tax Benefit or Stillborn Baby Payment
007-07030150Rejecting a family assistance claim
007-07030160Not effective, rejection or withdrawal of claim for Parental Leave Pay (PPL)
007-07030170Recording overrides for Paid Parental Leave scheme claims
007-07030190Information requests for FTB and PPL claims, and Add Newborn and PPL change of circumstances activities
007-07040000Eligibility for Family Tax Benefit (FTB)
007-07040010Eligibility for Family Tax Benefit (FTB) for individuals
007-07040020Eligibility for Newborn Supplement (NBS) and Newborn Upfront Payment (NBU)
007-07040030Eligibility for Family Tax Benefit (FTB) for Approved Care Organisations (ACO)
007-07040040Eligibility for Family Tax Benefit (FTB) for a child in foster care
007-07040050Family Tax Benefit (FTB) child of a person
007-07040060Study requirements for Family Tax Benefit (FTB) children aged 16 years or over
007-07040070Change of care for Family Tax Benefit (FTB)
007-07040080Blended families and Family Tax Benefit (FTB)
007-07040110Eligibility for Family Tax Benefit (FTB) for grandparent carers
007-07050000Foster care
007-07050010Foster care and principal carers
007-07060000Rate of Family Tax Benefit (FTB)
007-07060010Annual income reviews for Family Tax Benefit (FTB) customers and their partners who are not required to lodge a tax return
007-07060030Mandatory continuous adjustment of Family Tax Benefit (FTB)
007-07060040Family Tax Benefit (FTB) child income
007-07060050Apportionment of income/maintenance reduction for Family Tax Benefit (FTB) Part A
007-07060060What to check when Family Tax Benefit (FTB) rate has changed
007-07070000Income tests for family assistance and Paid Parental Leave scheme payments
007-07070010Effect of income support entitlement on Family Tax Benefit (FTB)
007-07070020Calculating Family Tax Benefit (FTB) Part A (Method 1)
007-07070030Calculating Family Tax Benefit (FTB) Part A (Method 2)
007-07070040Calculating Family Tax Benefit (FTB) Part B
007-07070050Family Tax Benefit (FTB) dates of effect
007-07080000Assessment of adjusted taxable income for family assistance and Paid Parental Leave scheme payments
007-07080010Taxable income for family assistance and Paid Parental Leave scheme payments
007-07080020Assessing fringe benefits for family assistance and Paid Parental Leave scheme payments
007-07080030Reportable superannuation contributions from 2009-10 for family assistance and Paid Parental Leave scheme payments
007-07080040Total Net Investment Losses for family assistance and Paid Parental Leave scheme payments
007-07080060Tax-free pensions and benefits for family assistance and Paid Parental Leave scheme payments, and the Parental Income Test for Youth Allowance, ABSTUDY and Assistance for Isolated Children
007-07080070Recording return to work details and explaining eligibility for Family Tax Benefit (FTB) Part B quarantine
007-07090000Cancellation, restoration and rejection codes for Family Tax Benefit (FTB)
007-07090010Cancellation, rejection and Current Zero Rate codes for Family Tax Benefit (FTB)
007-07090020Cancellation of Family Tax Benefit (FTB)
007-07090030Restoration of Family Tax Benefit (FTB)
007-07100000Enquiry, rate and assessment explanation screens for family assistance and Paid Parental Leave scheme payments
007-07100010Rate explanation screens for family assistance and Paid Parental Leave payments
007-07100020Viewing child eligibility details on the Assessment Explanation (AX) and Assessment Details (ASDT) screens
007-07100030FTB Additional Assessment (FTAA) screen
007-07110000Child in care reviews and change of circumstances for family assistance
007-07110030Family Tax Benefit (FTB) for children aged 16-19 years
007-07120000Family Tax Benefit (FTB) letters
007-07120010Family Tax Benefit (FTB) automatic letters
007-07120030Issue Family Tax Benefit (FTB) clean skin letter
007-07130000New Financial Year Assessments (NFYA) for Family Tax Benefit (FTB) and Child Care Subsidy (CCS)
007-09000000Parental Leave Pay (PPL)
007-09010000Claiming Parental Leave Pay (PPL)
007-09010010Parental Leave Pay (PPL) claim processed with incorrect start date
007-09010020Delivery of Parental Leave Pay (PPL)
007-09010030Role of the employer in Parental Leave Pay (PPL)
007-09020000Eligibility for Parental Leave Pay (PPL)
007-09020010Eligibility for Parental Leave Pay (PPL) as a primary claimant for children born or entering care before 1 July 2023
007-09020020Eligibility for Parental Leave Pay (PPL) as a secondary or tertiary claimant for children born or entering care before 1 July 2023
007-09030000Cancellations, restorations and rejections for Parental Leave Payment (PPL)
007-09030010Cancellation, rejection, not effective, assessed and current zero rate codes for Parental Leave Pay (PPL)
007-09030020Cancellation of Parental Leave Pay (PPL)
007-09030030Restoration of Parental Leave Pay (PPL)
007-10000000Other financial assistance and services for families
007-10010000Single Income Family Supplement (SIFS)
007-10010010Initial contact by customers claiming Single Income Family Supplement (SIFS)
007-10010020Processing Single Income Family Supplement (SIFS) claims
007-10010030Cancellation, rejection and not effective codes for Single Income Family Supplement (SIFS)
007-10020000Economic Security Strategy (ESS) Payment for Families
007-10030000Education Tax Refund paid through the Tax system
007-10060000Helping parents return to work
007-11000000Reconciliation of family assistance payments
007-11010000Reconciliation of Family Tax Benefit (FTB)
007-11010010Enquiries about Family Tax Benefit (FTB) reconciliation or lump sum claim
007-11010020Family Tax Benefit (FTB) reconciliation or lump sum claim pending
007-11010030Family Tax Benefit (FTB) Part A and Part B supplements
007-11010040Immunisation requirements for Family Tax Benefit (FTB) Part A supplement for financial years 2012-13 to 2017-18
007-11010050Healthy Start for School (HSFS) requirements for financial years 2011-12 to 2017-18
007-11010060Family Tax Benefit (FTB) Part B quarantine and the reconciliation process
007-11010070Family Tax Benefit (FTB) Part B quarantine and lump sum claims
007-11010080Recording not required to lodge advice and previous year income
007-11010090Previous partners and Family Tax Benefit (FTB) and Child Care Benefit (CCB) reconciliation
007-11010100Assessment of income cancellation periods in Family Tax Benefit (FTB) reconciliation
007-11010110Non-lodger and late lodger process for Family Tax Benefit (FTB) reconciliation
007-11010120Prohibition of Family Tax Benefit Instalment Payments (PIP)
007-11010130Deferral of Prohibition of Family Tax Benefit Instalment Payments (PIP)
007-11010140Cancellation of Family Tax Benefit Instalment Payments due to 3 or more non-lodger decisions (Sunset Clause)
007-11010150Non-payment of Family Tax Benefit (FTB) instalment payments to zero entitlement customers
007-11010160Assessing and recording exemptions from the non-payment of Family Tax Benefit (FTB) instalment payments to zero entitlement customers
007-11010170Family Tax benefit (FTB) bereavement payments and the reconciliation process
007-11010180Re-reconciliation of Family Tax Benefit (FTB)
007-11020000Reconciliation of Child Care Benefit (CCB) for approved care
007-11020010Child Care Benefit (CCB) reconciliation or lump sum claim pending
007-11020020Re-reconciliation of Child Care Benefit (CCB)
007-11030000Australian Taxation Office (ATO) information not received for family assistance reconciliation or lump sum claim
007-11040000Returned payments and their effect on family assistance reconciliation
007-11060000Debt offsetting during family assistance reassessment, reconciliation and claim processing
007-11070000Family assistance reconciliation and lump sum claim screens
007-11070010Family Tax Benefit (FTB) reconciliation and lump sum claim calculation screens
007-11070020Child Care Benefit (CCB) reconciliation and lump sum claim calculation screens
007-11070030Manual Interventions screens
007-11070040Australian Taxation Office (ATO) lump sum Family Tax Benefit (FTB) claim screens
007-11080000Manual intervention into family assistance reconciliation
007-11080010Manual intervention where Australian Taxation Office (ATO) cancels Notice of Assessment (NOA)
007-11080020Manual intervention to process Child Care payments where a security notice is issued to a customer receiving both Family Tax Benefit (FTB) and child care payments
007-11090000Customer enquires about reconciliation overpayment
007-11090010Explaining Family Tax Benefit (FTB) reconciliation overpayments due to estimated income
007-11090030Enquiries about Family Tax Benefit (FTB) reconciliation overpayments due to shared care
007-11090040Explaining Family Tax Benefit (FTB) reconciliation overpayments due to blended family percentage
007-11090050Explaining Family Tax Benefit (FTB) reconciliation overpayments due to child income
007-11090060Explaining Family Tax Benefit (FTB) reconciliation overpayments due to child leaving care
007-11090070Customer enquires about Child Care Benefit (CCB) and/or Child Care Rebate (CCR) reconciliation or lump sum claim outcome
007-11090080Explaining Family Tax Benefit (FTB) reconciliation overpayments due to Centrelink lump sum claim
007-13000000Parenting, family assistance and Parental Leave Pay (PPL) reviews
007-13010000Family Tax Benefit (FTB) reviews
007-13010020Partner Tax File Number review
007-13010040Direct credit exemption reconsideration (DCR) review
007-13010050Absence from Australia review for Family Tax Benefit (FTB)
007-13010060Immunisation reviews and reminders for Family Tax Benefit (FTB)
007-13020000Mutual Customer Identification (MCI) for family assistance
007-13020010Mutual Customer Identification (MCI) process for family assistance customers
007-13020030Mutual Customer Identification (MCI) results for family assistance customer mismatches
007-13020040Mutual Customer identification (MCI) for family assistance customers with status of Centrelink Pending (CPN)
007-13030000Parental Leave Pay (PPL) employer assisted dispute resolution
007-13030010Assisted dispute resolution for employer obligations for Parental Leave Pay (PPL)
007-13030020Assisted dispute resolution for employer determination for Parental Leave Pay (PPL)
007-13040000Processing Manual Follow-ups (MFU) for Families
007-17022800Families and Child Care (FCC) processing principles
007-17042800Resumption of income support payments (ISP) after the end of Parental Leave Pay (PPL)
007-17092600Manual processing of Family Tax Benefit (FTB) claims in Customer First
007-17100602Pre-processing checks for standalone and combined claims for family assistance and/or Paid Parental Leave payments
007-17100603Processing standalone and combined claims for family assistance and/or Paid Parental Leave scheme payments
007-17103100Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17103101Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) claims
007-17103102Claiming Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17103105Exemption from providing Tax File Numbers when claiming Child Care Subsidy (CCS)
007-17103108Eligibility for Child Care Subsidy (CCS)
007-17103109Immunisation requirements for Child Care Subsidy (CCS)
007-17103110Updating school status, and assessing age exemptions for Child Care Subsidy (CCS)
007-17103111Residence assessment for customers claiming Child Care Subsidy (CCS)
007-17103113Entitlement for Child Care Subsidy (CCS)
007-17103114Combined family income for Child Care Subsidy (CCS)
007-17103115Activity Test for Child Care Subsidy (CCS)
007-17103116Coding Activity Test details for Child Care Subsidy (CCS)
007-17103117Enrolment requirements for Child Care Subsidy (CCS)
007-17103119In Home Care (IHC) for Child Care Subsidy (CCS)
007-17103120Processing Additional Child Care Subsidy (ACCS) (temporary financial hardship) applications
007-17103124Child Care Subsidy (CCS) payments and adjustments
007-17103126Child Care Subsidy (CCS) withholdings
007-17103127Add child claim for Child Care Subsidy (CCS)
007-17103130Cancellation of Child Care Subsidy (CCS)
007-17103134Absences for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17103135Child Care Subsidy (CCS) claims processing
007-17103136Processing Child Care Subsidy (CCS) claims
007-17103142Processing Additional Child Care Subsidy (ACCS) (child wellbeing) applications
007-17103143Changes in circumstances and date of effect for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17103144Exceptional circumstances for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17103145Roles and responsibilities in the administration of Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17103146Deemed refusals for Additional Child Care Subsidy (ACCS)
007-17103147Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) - Viewing attendance reports
007-17103148Additional Child Care Subsidy (ACCS) (transition to work)
007-17103149Additional Child Care Subsidy (ACCS) (transition to work) eligibility and applications
007-17103150Processing Additional Child Care Subsidy (ACCS) (transition to work) applications
007-17103151Additional Child Care Subsidy (ACCS) (transition to work) approved activities and time limit
007-17103153Additional Child Care Subsidy (ACCS) (grandparent)
007-17103154Additional Child Care Subsidy (ACCS) (child wellbeing)
007-17103155Additional Child Care Subsidy (ACCS) (grandparent) eligibility and applications
007-17103156Processing Additional Child Care Subsidy (ACCS) (grandparent) applications
007-17103157Additional Child Care Subsidy (ACCS) (temporary financial hardship)
007-17103158Additional Child Care Subsidy (ACCS) (temporary financial hardship) eligibility and applications
007-17103160Transition arrangements for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-17110600Immunisation requirements
007-17110601Immunisation for Family Tax Benefit (FTB)
007-18041200Transfer from Parenting Payment Single (PPS) to Parenting Payment Partnered (PPP)
007-18041300Manual intervention due to large arrears, large debts and the provision of actual income by the Australian Taxation Office (ATO)
007-18041301Manual intervention due to a manual or special adjustment in Family Tax Benefit (FTB) reconciliation
007-18041302Transfer from Parenting Payment Partnered (PPP) to Parenting Payment Single (PPS)
007-18043001Healthy Start for School (HSFS) requirements from 1 July 2018
007-18043002Immunisation requirements for Family Tax Benefit (FTB) Part A from 1 July 2018
007-18110804Transferring debts from customers to child care services pre 2 July 2018
007-19012356Manual intervention due to incorrect immunisation data or a multiple record impacting Family Tax Benefit (FTB) reconciliation
007-19021400Additional Child Care Subsidy (ACCS) (child wellbeing) review and appeals
007-19022123Reconciliation of Child Care Subsidy (CCS)
007-19022134Child Care Subsidy (CCS) overpayments arising from reconciliation
007-19022136Customer enquires about Child Care Subsidy (CCS) reconciliation outcome
007-19022145Manual intervention for Child Care Subsidy (CCS) reconciliation
007-19070952Additional Child Care Subsidy (ACCS) (transition to work) change in circumstances and reviews
007-19082022Processing Parenting Payment (PP) claims
007-19121007Manual intervention due to late lodgement impacting Family Tax Benefit (FTB) reconciliation
007-19121049Manual intervention (MIV) due to blended family rules or death impacting Family Tax Benefit (FTB) reconciliation
007-19121057Manual intervention due to manual rates, adjustments and forced manual Family Tax Benefit (FTB) reconciliation
007-20022042Apportioning hours of Child Care Subsidy (CCS)
007-20030334Claiming and managing Flexible Paid Parental Leave (PPL) days for children born or entering care before 1 July 2023
007-20031136Reviewing assessment outcomes for Child Care Subsidy (CCS)
007-20060228Cancellation, rejection and not effective codes for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS)
007-20090908Explaining the Child Care Subsidy (CCS) rate and entitlement
007-20092855Family Tax Benefit (FTB) and income support payment new claim processing interactions
007-21120113Non New Claim Activities for Families and Child Care
007-22111010’Douglas decision’ impacts for family assistance customers
007-22112820Paid Parental Leave scheme child leaves customer's care/custody
007-23020214Claiming and managing Paid Parental Leave (PPL) days for children born or entering care on or after 1 July 2023
007-23020217Eligibility for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023
007-23020219Transitional reassessment of claims for Parental Leave Pay (PPL) pre-birth claims
007-23020222Paid Parental Leave (PPL) approval to claim and share PPL days
007-23030224Paid Parental Leave (PPL) exemptions to the reserved entitlement and concurrency limit