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Manual Interventions screens 007-11070030

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This document outlines details about the reconciliation of Family Tax Benefit (FTB) and Child Care Benefit (CCB). All CCB/CCR references relate to financial years prior to 2018/2019.

Automatic reconciliation process

Reconciliation of FTB and CCB (and Child Care Subsidy (CCS)) is an automatic process, however some cases will need manual intervention to defer reconciliation or to check the reconciliation result before finalising reconciliation.

From the FTB Confirm Reconciliation Amount Summary (FCRAS) screen, check the initial calculation and determine whether to include any special adjustments during the relevant income year.

Coding of the manual intervention screens can differ depending on the special adjustments that created the manual Intervention activity.

Child Care Subsidy (CCS)

CCS reconciliation is completed in Process Direct. See Customer enquires about Child Care Subsidy (CCS) reconciliation outcome.

Manual intervention into family assistance reconciliation

Customer enquires about Child Care Subsidy (CCS) reconciliation outcome