Skip to navigation Skip to content
Expand/Collapse all sectionsExpand all


Debts content


File NameTitle
107-01000000General debt information
107-02000000General debt management information
107-02010000Debt identification
107-02010020Australian Taxation Office (ATO) identity fraud and debts
107-02020000Types of Centrelink debts and how they are generated
107-02020010Debts resulting from internal transfers and clearances
107-02020020Investigating the source and cause of the debt
107-02020030Explaining and actioning negative adjustments on the Assessment Results (AR) screen
107-02020040Create a new debt record manually on the Debt Management and Information System (DMIS)
107-02020060Creating a new organisation debt record on the Debt Management and Information System (DMIS)
107-02030020Locating debts in the Debt Management and Information System (DMIS)
107-02030030Viewing and updating Interest Charge (IC) via Financial Customer Care in Customer First
107-02040000Debt investigation
107-02040020Acceptable evidence for verifying income when investigating debts
107-02040030Investigating administrative or computer error debts for Social Security payments
107-02050020Inter-environment transfer of debts
107-02050030Debt ownership
107-02050040Debts and nominees
107-02060010Overview of the Debt Management and Information System (DMIS)
107-02060020Debt Management and Information System (DMIS) screens
107-02060030ESSentials/Debt Management and Information System (DMIS) interface
107-02060040Internal systems interface with the Debt Management and Information System (DMIS)
107-03000000Calculating Centrelink entitlements and gathering information when investigating debts
107-03010010Using the correct date of effect when raising debts
107-03010020The order in which income affects payment components when calculating debts
107-03020000Debt tools
107-03020010Earnings Apportionment Tool (EAT)
107-03020020Using ADEX to explain a system generated debt
107-03020030Using the MultiCal debt calculator
107-03020040Payment Details Download Sheet (PS Tool)
107-03040000Perpetual Centrelink Calendar
107-04000000Debt raising
107-04010000General debt raising information
107-04010030Sending Account Payable letters
107-04010040Actioning an undetermined debt on the Debt Management and Information System (DMIS)
107-04010050Changing account details on debts raised in the Debt Management and Information System (DMIS)
107-04010090Debt raising over duplicate, multiple or intertwined Customer Reference Numbers (CRN)
107-04010100Actioning third party debts
107-04010110Requesting refunds and raising debts for deceased customer
107-04010130Recalled payments not received by Services Australia
107-04020000Specific cause of debt raising
107-04020020Categories of debt raised under subsection 1223(1)
107-04020070Raising debts for prepayments, including prison release payments, Crisis Payment (CrP) and Anticipated Payment
107-04020080Raising debts resulting from a failure to provide Tax File Numbers (TFNs)
107-04020090Telephone Allowance (TAL) debts
107-04020100Debts for Carer Payment (CP)
107-04020120Debts arising from commutation of asset-test exempt income streams
107-04020140Debts where more than one person is liable for recovery
107-04020150Raising Education Entry Payment (EdEP) debts
107-04020160Debts raised under the Data-Matching Program (Assistance and Tax) Act
107-04020170Calculating a debt affected by an International Agreement
107-04020180Raising Pension Bonus Scheme (PBS) debts
107-04020200Raising debts for One-off Payments to Older Australians
107-04020210Raising Pension Supplement and Seniors Supplement Payment (SSP) debts
107-04020230Raising of Social Security debts due to linking of same-sex partner
107-04030000Raising debts of advance payments
107-04040000Comparable Foreign Payment (CFP) lump sum arrears debts
107-04040020New Zealand embargoes
107-04040050Non-standard recovery for debts arising from Foreign Pension Data Exchange
107-04060000Family Assistance debts
107-04070000Paid Parental Leave (PPL) and Dad and Partner Pay (DAP)
107-04070010Parental Leave Pay (PPL) debt raising, debt offsetting and recovery
107-04070020Parental Leave Pay (PPL) debts between employers and employees
107-04070030Dad and Partner Pay (DAP) debt raising and recovery
107-04080010Duplicate payments of family assistance payments
107-04080040Debts arising from Administrative Appeals Tribunal (AAT) stay orders
107-04080060Raising Parental Income Test (PIT) debts for Assistance for Isolated Children (AIC) Scheme
107-04080100Effect of bankruptcy on family assistance overpayments
107-04090000Debt arising from Family Tax Benefit (FTB) reconciliation
107-04090010Family Tax Benefit (FTB) reconciliation debts where estimated or actual income was used
107-04090060Family Tax Benefit (FTB) and Child Care Benefit (CCB) debts for the 2000-2001 income year
107-04090090Qualification debt identified in FTB reconciliation result or when completing activity that triggers FTB reconciliation
107-04100000Child care debts
107-04100020Child Care Benefit (CCB) overpayments arising from reconciliation and lump sum claims
107-04110000Manual Follow-ups (MFU) for Family Assistance reconciliation recovery
107-04110070Manually waiving family assistance reconciliation debts where there is no Manual Follow-up (MFU) activity
107-04120000Raising and attribution of Service Update debts
107-04130000Raising Public Governance, Performance and Accountability Act 2013 (PGPA) debts
107-04130010Raising debts associated with civil and criminal action
107-05000000Debt recovery for Centrelink
107-05010000Managing recovery and non recovery of Centrelink debts
107-05010010Outbound customer contact and gathering information when recovering debts
107-05010020General Centrelink debt recovery information
107-05010030Delegations of managing debt
107-05010040Roles and quality service standards for debt raising and recovery staff
107-05010050Safeguarding customer privacy when raising and recovering debts
107-05010060Tax agents authority to enquire on behalf of customers
107-05010070Cost effectiveness when recovering debts
107-05010090Tax File Number Declaration Form (TDF) Debtor matching reviews
107-05010100Negotiation of debt repayments with customers
107-05010110Financial circumstance assessment for debt recovery
107-05020000Withholdings
107-05020010Third party withholdings for debt recovery
107-05020020Procedures for arranging withholdings to recover debts
107-05020040Standard withholdings for debt recovery
107-05020050Arranging cash repayments to recover debts
107-05020060Voluntary deduction (direct debit) arrangements to recover debts
107-05020070Discounting arrangements for recovery of debts
107-05030000Reviewing cash arrangements
107-05030020Reviewing a withholding arrangement for recovering a debt
107-05030030Statement of Debt
107-05040000Payment arrangements
107-05040010Actioning broken regular/irregular cash arrangements
107-05040020Actioning broken voluntary deduction (direct debit) arrangements
107-05040030Actioning non-compliant and broken garnishee recovery arrangements
107-05040040Actioning broken discount arrangements
107-05040050Actioning broken agency recovery arrangements
107-05050000Garnishees
107-05050010Garnishee of continuing income to recover debts
107-05050020Financial Institution (FI) garnishees to recover debts
107-05050030Garnishee of compensation payments to recover debts
107-05050040Tax garnishees to recover debts
107-05050050Other types of garnishees to recover debts
107-05050060Varying or ceasing a garnishee notice to recover debts
107-05050080Garnishee customer does not agree with decision
107-05060000Civil procedures to recover Centrelink debts
107-05070000Bankruptcy for Centrelink debts
107-05070010What to do when a customer is bankrupt
107-05070020Is a refund of repayments payable to a bankrupt customer
107-05070030Deciding whether a debt was due to fraud for a bankrupt customer
107-05070040What to do with Bankruptcy Act Part IX Debt Arrangements and Bankruptcy Act Part X Personal Insolvency Agreements (PIAs)
107-05080000Unique recovery actions
107-05080030External Collection Agents (ECA)
107-05080040Recovery of debts via the Department of Veterans' Affairs (DVA)
107-05080050Recovering Centrelink debts from customers living overseas
107-05080080New Zealand Agreement debt recovery - action for International Services (CIS)
107-05090020Recovering debts from a deceased customer's estate
107-05090030Recovery from mutually liable co-debtors
107-05090040Recovery from non-complying garnishee debtors
107-05090050Recovering other government department (OGD) debts from Centrelink payments
107-05090060Recovering debts from organisations
107-05090100Recovery of Public Governance, Performance and Accountability Act 2013 (PGPA) overpayments
107-05100000Interest charge and recovery fee
107-05100020Late payment charge and interest under the Student Assistance Act 1973
107-05100040Recovery Fee applied to debts resulting from incorrect declaration of income
107-05100050Interest Charge (IC) for Centrelink debtors no longer receiving payments
107-05110010Finalised 'no debt' (FND) or 'zeroing' debts that are not legally recoverable
107-05120000Waiving Centrelink debts
107-05120010Administrative error waivers
107-05120020Small debt waivers
107-05120030Special circumstances debt waivers
107-05120040Reversal of waivers
107-05120050'Class of debt' waivers for national disasters between 2009 and 2011
107-05120060Effect of waiving a debt on the recovery fee
107-05130000Writing off Centrelink debts
107-05130010Temporary write off of Centrelink debts
107-05130020Permanent write off of Centrelink debts
107-05130030Six Year Limitation Write off
107-05140000Transfers and refunds
107-05140010Adjusting and adding debt repayments
107-05140020Transferring debt repayments
107-05140030Refunding debt repayments
107-05140040Updating payment arrangement schedule
107-05150000Debt repayments not on the customer’s record
107-09120020Raising Fares Allowance (FAA) debts
107-09120040Raising Parental Income Test (PIT) debts
107-09120050Raising ABSTUDY debts
107-09120060Raising debts for students and Australian Apprentices
107-09120070Raising Family Pool debts
107-17060100Departure Prohibition Orders (DPO) for Centrelink customers
107-17060101Issue, vary or revoke a Departure Prohibition Order (DPO)
107-17060102Departure Authorisation Certificate (DAC) processing
107-17060105Activation or retention of a Departure Prohibition Order (DPO) or Departure Authorisation Certificate (DAC)
107-17060106Review or appeal a Departure Prohibition Order (DPO) or Departure Authorisation Certificate (DAC) decision
107-18040300Raising ISP debts for customers granted PPL and DAP
107-18092721Waiver of debts resulting from the assessment of lump sum arrears of a reversionary income stream
107-19060301Child Care Subsidy (CCS) debts
107-19060353Raising Child Care Subsidy (CCS) debts in Process Direct
107-19060356Recovering Child Care Subsidy (CCS) debts in Process Direct
107-19060358Debt screens in Process Direct
107-19061202Processing Manual Follow-up (MFU) tax activities for debts raised for arrears payments
107-19061204Processing Manual Follow-up (MFU) tax activities for compensation debts
107-19061216General information on Manual Follow-up (MFU) tax activities
107-19061218Processing Manual Follow-up (MFU) tax activities for multiple debts raised for the same period
107-19061230Processing Manual Follow-up (MFU) tax activities for ABSTUDY third party debts
107-19061235Processing Manual Follow-up (MFU) tax activities for benefit transfers
107-19061240Processing Manual Follow-up (MFU) tax activities for Advance recoveries
107-19061245Processing Manual Follow-up (MFU) tax activities for incorrect component amount details
107-19061247Processing Manual Follow-up (MFU) tax activities for debt processing
107-19061248Processing Manual Follow-up (MFU) tax activities for third party debts other than ABSTUDY
107-20022631Non recovery of organisation debts
107-20042818Debt recovery for Medicare debt
107-20061706Quarantine of Centrelink debts
107-20080421Pensions debts
107-20090157Debt waivers and write offs
107-20090346Raising debts under the Social Security Act
107-20090354Debt Manual Follow ups (MFU)
107-20091055New Zealand Agreement debt reconciliation - action for International Services (CIS)
107-20112320Case managed debt recovery
107-21031006Using Debt Scripts in Customer Record
107-21042102Dunning for Medicare debt
107-21042112General debt recovery information for Medicare
107-21042116Private health fund debts
107-21042123Allocations, receipting and banking for Medicare debt
107-21042124Debt recovery for Medicare programmes
107-21042127Reports for Medicare debt
107-21042133Active recovery of outstanding Medicare debt
107-21042134Provider bulk bill debts
107-21042137General administration for Medicare debt
107-21042141SAP invoice and customer navigation
107-21042150Compensation debt recovery for Medicare
107-21042153Financial adjustments for Medicare debt
107-21042154Patient debts
107-21052045Single Touch Payroll debt recovery data match
107-21060436Coronavirus Supplement (CVS) debts
107-22013100Investigating a Refund of debt repayments
107-22072724Debt Raising and Recovery for customers in locations affected by disaster events
107-22082309Workload Management (WLM) updates for Payment Assurance Operations Division - Compliance and Debt staff
107-22092124Debt raising support for customers
107-23042712Using the Process Direct Bulk Load tool
107-23042724Updating debt Reference Data Facility (RDF) tables for emergency events
107-23071302SMS messages for debt recovery
107-24021218Income apportionment
107-24041810Making decisions about an income apportionment affected debt
107-24041818Explanation of decision for an income apportionment affected debt
107-24041829Formal review of decision for an income apportionment affected debt initiated by a Subject Matter Expert (SME)
107-24041837Formal review of decision for an income apportionment affected debt initiated by an Authorised Review Officer (ARO)
107-24041851New determination for an employment income debt before 7 December 2020
107-24041852Prosecution matters involving income apportionment debt
107-24041854Recalculating an income apportionment affected debt