Debt tools 107-03020000
Expand allThis document outlines the calculators and tools available to debt raising staff.
Debt calculators and tools
Debt calculators and tools are available to help Service Officers calculate the correct customer entitlement. Use the:
- Debt Explanation tool (ADEX) in all cases where it is possible and practical. Note: debts generated in Process Direct do not have ADEX
- MultiCal debt calculator when the Centrelink system calculation is not possible. The calculator cannot be used for payments such as:
- ABSTUDY
- Child Care Subsidy (CCS)
- Family Tax Benefit (FTB), or
- Family Payments before the introduction of FTB on 1 July 2000
- Earnings Apportionment Tool (EAT)
- Payment Details Download Sheet (PS Tool)
Accessing calculators and tools
Staff can access each of the following tools as desktop applications:
- Using ADEX to explain a system generated debt (CLK)
- Earnings Apportionment Tool (EAT)
- Payment Details Download Sheet (PS Tool) (CLK)
- CARDOER (BOE letters) Tool
The Resources page contains intranet links and how to lodge an escalated Compliance Program Service Desk Request.
Contents
Payment Details Download Sheet (PS Tool)
Using ADEX to explain a system generated debt
Earnings Apportionment Tool (EAT)
Types of Centrelink debts and how they are generated
Using Debt Scripts in Customer Record
Related links
General debt raising information
Using the MultiCal debt calculator
Raising debts for students and Australian Apprentices
Calculating Centrelink entitlements and gathering information when investigating debts