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Debt raising 107-04000000

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This document outlines topics dealing with raising debts.

When a debt is identified

When a debt is recoverable:

  • it is raised and recorded in the Debt Management and Information System (DMIS)
  • the customer will get an Account Payable letter

Debts managed in Process Direct will have the Account Payable issued via Process Direct. See:

The role of Services Australia staff when raising debts is to:

  • raise a debt as quickly as possible
  • make the customer aware of the debt as soon as it occurs
  • meet timeliness performance standards

For deceased customers see:

The References page contains a link to contact details for the Department of Social Services (DSS) Relationship Team.

Contents

General debt raising information

Specific cause of debt raising

Raising debts of advance payments

Raising Assurance of Support (AoS) debts

Comparable Foreign Payment (CFP) lump sum arrears debts

Family Assistance debts

Paid Parental Leave (PPL) and Dad and Partner Pay (DAP)

Debt arising from Family Tax Benefit (FTB) reconciliation

Child care debts

Manual Follow-ups (MFU) for Family Assistance reconciliation recovery

Raising debts for students and Australian Apprentices

Raising and attribution of Service Update debts

Raising Public Governance, Performance and Accountability Act 2013 (PGPA) debts

Safeguarding customer privacy when raising and recovering debts

Non-standard recovery for debts arising from Foreign Pension Data Exchange

Debts arising from Administrative Appeals Tribunal (AAT) stay orders

Requesting refunds and raising debts for deceased customer

Recovering debts from a deceased customer's estate

Raising Child Care Subsidy (CCS) debts in Process Direct

Managing recovery and non recovery of Centrelink debts

Storing scanned documents

Requests for information after someone has died