Managing recovery and non recovery of Centrelink debts 107-05010000
Expand allThis document outlines information to manage all aspects of the recovery (or non-recovery) process of debts.
Manage the recovery process
The recovery process starts when a debt is raised (determined). The recovery process includes:
- deciding if the debt will be recovered
- if there is to be recovery, the best method
- informing the customer about self service payment options
- monitoring broken payment arrangements, and
- selective review of current payment arrangements
Decisions about recovery or non-recovery may need to be made a number of times during the life of a debt.
The Debt Recovery Script helps Debt Staff to process recovery of a debt.
Related links
Arranging cash repayments to recover debts
Third party withholdings for debt recovery
Procedures for arranging withholdings to recover debts
Standard withholdings for debt recovery
Voluntary deduction (direct debit) arrangements to recover debts
Discounting arrangements for recovery of debts
Civil procedures to recover Centrelink debts
Bankruptcy for Centrelink debts
Interest charge and recovery fee
Debt repayments not on the customer's record
Manual Follow-ups (MFU) for Family Assistance reconciliation recovery
Interest Charge (IC) for Centrelink debtors no longer receiving payments