Unique recovery actions 107-05080000
Expand allThis document outlines how to recover various types of debts and how to recover debts from customers who have moved overseas.
Debt recovery agreements
Services Australia and DVA have a debt recovery agreement in place. A link between the 2 agencies:
- identifies mutual customers
- shares debt balances, and
- recovery details
If a Services Australia customer with a debt is receiving payments from DVA, it is possible to arrange for DVA to recover the debt from DVA payments. The repayments automatically update via an overnight data exchange.
There are also options available for customers residing overseas to repay their debts. These include BPAY and maintaining repayment arrangements through Australia Post's POST Billpay.
Contents
Recovery of Public Governance, Performance and Accountability Act 2013 (PGPA) overpayments
Recovering debts from organisations
Recovering other government department (OGD) debts from Centrelink payments
Recovering mutually liable co-debtors
Recovery of debts via the Department of Veterans' Affairs (DVA)
Recovering Centrelink debts from customers living overseas
Actioning broken agency recovery arrangements