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Migrants, refugees & visitors content


File NameTitle
005-01010000Identifying if a customer who is a migrant, refugee or visitor is eligible for financial assistance
005-01010010Initial contact from refugees, humanitarian entrants and protection visa holders
005-01030000Cultural considerations for customers coming from culturally and linguistically diverse (CALD) backgrounds
005-01030070Communicating with victims of trauma and/or torture
005-01040000Citizenship testing
005-01050000Referring newly arrived residents to external agencies and services
005-01050010Referring newly arrived residents to Medicare
005-01050020Migrant Resource Centres
005-01050030Referral to services for the treatment of torture and trauma
005-01050040English programs for migrants
005-02010000Identity confirmation and refugees
005-02020000Newly Arrived Resident's Waiting Period (NARWP) and Qualifying Residence Period
005-02020010Payments and concession cards available to customers serving the Newly Arrived Resident's Waiting Period (NARWP)
005-02020020Newly Arrived Resident's Waiting Period (NARWP) and Qualifying Residence Exemptions
005-02030010Common types of Australian visas
005-02030020Employment services for visa holders
005-02040000Australia's refugee and humanitarian program
005-02040020Refugee entrant service offer
005-02040030Determining financial assistance for an unaccompanied humanitarian minor (UHM)
005-02050000Processes specific for migrants, refugees and visitors
005-02050010Obtaining a Tax File Number (TFN) for newly arrived refugee customer
005-02050040Exemptions from mutual obligation requirements for refugees
005-02060000Refugees
005-02060020Refugee, Humanitarian and Permanent Protection Visa sub-classes
005-02060030Temporary Protection, Humanitarian, Safe Haven and Return Pending Visas
005-02060040Referrals to specialist services for refugees
005-02060050Resolution of Status (RoS) visa (Class CD)
005-02060060Settlement, challenges and barriers for refugees, humanitarian entrants and protection visa holders
005-03000000The Assurance of Support (AoS) scheme
005-03010000Applying to become an assurer
005-03030000Assessing applications to become an assurer
005-03030010Requirements for an individual or organisation to be an assurer
005-03030070Income test for an assurer under the Assurance of Support (AoS) scheme
005-03030080Rejecting an application to become an assurer
005-03040000Assurance of Support (AoS) bank guarantee and term deposit
005-03050000Management of Assurance of Support (AoS) cases
005-03050010Activation, cancellation, transfer and expiry of an Assurance of Support (AoS) case
005-03050020Assuree makes a claim for an Assurance of Support (AoS) recoverable payment
005-03050030Assessing and coding the Assurance of Support (AoS) Mod AR
005-03050060Death of an assurer or assuree
005-03060000Raising Assurance of Support (AoS) debts
005-03060010Recovery of Assurance of Support (AoS) debts
005-03070000Assurance of Support (AoS) reviews
005-04000000Language Services
005-04010000Interpreter Services
005-04020000Written material in other languages
005-05000000Other assistance and help available to migrants, refugees and visitors
005-05010000Specialised and Intensive Services (SIS)
005-06000000Status Resolution Support Services payment
005-06010000Status Resolution Support Services (SRSS) payment eligibility for Living Allowance
005-06010010Status Resolution Support Services (SRSS) customer eligibility for Rental Assistance Allowance
005-06010020Status Resolution Support Services (SRSS) customer eligibility for Dependent Child Allowance
005-06010030Income and Assets test for Status Resolution Support Services (SRSS) customers
005-06010040Change of circumstances for Status Resolution Support Services (SRSS) payment customer
005-06020000Change to the relationship status or dependent children for a Status Resolution Support Services (SRSS) payment customer
005-06020010Status Resolution Support Services (SRSS) payment customer becomes partnered
005-06020020Status Resolution Support Services (SRSS) payment customer separates
005-06020060Death of a Status Resolution Support Services (SRSS) customer or their child
005-06030000Status Resolution Support Services (SRSS) Payment - Social Service Plan (SSP)
005-06040000Person permitted to enquire for Status Resolution Support Services (SRSS) payment customers
005-06050000Status Resolution Support Services (SRSS) payment reviews
005-06070010Status Resolution Support Services (SRSS) payment enquiries
005-06070020Department of Home Affairs and contracted Service Providers responsibilities for Status Resolution Support Services (SRSS) payment
005-06070040Status Resolution Support Services (SRSS) payment customer or an asylum seeker is in hardship
005-06080000Processing Status Resolution Support Services (SRSS) payment claims
005-06100000Transfer and recovery of Status Resolution Support Services (SRSS) payment debt
005-06120000Suspending, cancelling, or restoring Status Resolution Support Services (SRSS) payments
005-06130000Review of Decision for Status Resolution Support Services (SRSS) payment
005-17060100Interpreter Services for customers who are deaf or hard of hearing
005-17103101Processing applications to become an assurer
005-18101149Negotiating Job Plans for newly arrived refugees following the 'Refugee in First 13 Weeks' (REF) exemption
005-18101837Refugee Activities (RAC) as an approved activity
005-22071350Investigating, raising, and reviewing Status Resolution Support Services (SRSS) debts
005-22080818Ukraine conflict
005-22082605Afghan evacuees transitioning to a permanent refugee visa – benefit transfer process
005-22082646Afghan evacuees
005-23091258Status Resolution Support Services (SRSS) payment Band and Housing changes