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Status Resolution Support Services (SRSS) Payment - Social Service Plan (SSP) 005-06030000

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This document outlines how staff update an SSP for a customer who gets SRSS payment.

Contents of an SSP

SSPs:

  • are in Customer First
  • list updates about a customer's circumstance. These can affect a customer's rate of SRSS
  • are not all the same. An SRSS customer has type 'Special Payments Fortnightly (SPT)'

SRSS payment:

  • is:
    • paid in Customer First
    • on the Payment List screen in Workspace. Future payments are in the SSP
  • is not on the Payment Summary (PS) screen in the Income Security Integrated System (ISIS)

Updating an SSP

A Service Officer must:

  • update and finalise a customer's change in circumstances before they access and/or approve an SSP. The SSP calculates a customer's SRSS payment based on these changes
  • approve the SSP for any payment/s to update. No approval means no change in the system
  • submit the SSP for approval if they do not have delegation to approve their own work (that is, they are not a 'proficient user'). A proficient user can approve their own work except when they need to submit work for quality assurance reasons. Unapproved SSPs will allocate through Workload Management (WLM) to SRSS trained officers

The Resources page contains contact details for the SRSS Level 1 Helpdesk and a link to mySupport.

Contents

Change of circumstances for Status Resolution Support Services (SRSS) payment customer