Australia's refugee and humanitarian program 005-02040000

This offers resettlement for people outside Australia who are in need of humanitarian assistance. Specific visa subclasses are:

• Refugee Visa (Subclass 200)
• In-country Special Humanitarian Programme Visa (Subclass 201)
• Global Special Humanitarian Programme Visa (Subclass 202) applicants for this visa are proposed for entry by an Australian citizen or permanent resident or an organisation and may be subject to an Assurance of Support under Community Support Program
• Emergency Rescue Visa (Subclass 203)
• Woman at Risk Visa (Subclass 204)

A person arriving in Australia on one of these visa subclasses is referred to a Humanitarian Settlement Program (HSP) service provider, or Community Refugee Integration and Settlement Pilot (CRISP) representative to access settlement support.

Individuals granted a subclass 202 visa under the Community Support Program (CSP) are not eligible for settlement support under the HSP as they receive settlement services from either an Approved Proposing Organisation or assurer under Assurance of Support.

Note: holders of the above visa subclasses are eligible for all payments upon entry to Australia (offshore). The procedure covering Refugee, humanitarian and permanent protection visa sub-classes has a full list of refugee visa sub-classes.

This offers protection to people who wish to apply for protection (or asylum) after arrival in Australia.

The specific visa subclass is:

• Protection Visa (Subclass 866)
• holders of a visa subclass 866 are not eligible for the Humanitarian Settlement Program

Note: holders of the above visa subclasses are eligible for all payments upon entry to Australia (offshore) or grant of the visa (onshore). The procedure covering Refugee, humanitarian and permanent protection visa sub-classes contains a full list of refugee visa sub-classes.

Specific Temporary visa subclasses are:

• Temporary Protection Visa (Subclass 785) and Temporary Humanitarian Visa (subclass 786)
• holders of a visa subclass 785 & 786 are not eligible for the Humanitarian Settlement Program
• Temporary Humanitarian Stay Visa (subclass 449)
• holders of a visa subclass 449 are not eligible for the Humanitarian Settlement Program

Note: holders of the above visa subclasses are not subject to the NARWP and are therefore eligible for limited payments once granted the visa (onshore). See Common types of Australian visas for a full list of visa sub-classes.

The customer or someone on their behalf (that is, Humanitarian Settlement Program (HSP), CRISP representative or proposer) may contact Services Australia about an intention to lodge a claim for a social security payment.

From 1 July 2018, eligible customers will receive payments or concession cards from the date they submit a complete claim with all relevant support documentation.

Note: different processes apply for customers in vulnerable circumstances. See Intent to claim and vulnerable customers.

For most refugees and permanent protection visa holders, the HSP provider or CRISP representative notifies arrival using the Notification of refugee arrival (SS459) form.
This does not include 202 visa holders under the Community Support Program.

Their Approved Proposing Organisation or assurer under the Assurance of Support is expected to familiarise the entrant with services such as Services Australia.

For more information, see Refugee entrant service offer and Assuree makes a claim for an Assurance of Support (AoS) recoverable payment.