Status Resolution Support Services (SRSS) payment enquiries 005-06070010

Asylum seekers are required to initiate a SRSS new claim by contacting their local SRSS service provider in their state. For this information, refer the person to the Department of Home Affairs external website. See Resources.

Services Australia will:

• advise SRSS customers about their payment including the rates and when it will be paid
• contact SRSS customers in band 5 or 6 to complete their compulsory 6 monthly SRSS review
• complete Medicare enrolments for SRSS customers

Services Australia cannot provide advice to SRSS customers on immigration or visa status.

Customers with enquiries about eligibility for the SRSS program or immigration or visa status should be referred to the Department of Home Affairs.

SRSS customers may contact Services Australia if they:

• have not been paid
• commenced working
• request an income statement
• want to query the amount paid
• want to advise a change of circumstances
• want to reschedule an appointment
• want to update their bank account details
• disagree with a Services Australia decision

Refer SRSS customers to the Department of Home Affairs if they ask if the SRSS payment is taxable.

If an SRSS customer requires further assistance, refer them to their Department of Home Affairs contracted service provider.