Transfers and refunds 107-05140000

Transfer a debt repayment to another debt if:

• the debt is over recovered and it has been confirmed the amount is transferable to another debt
• an identified system issue resulted in the repayment incorrectly applying to one debt when it should be on another debt

From October 2020, refunds for over recovered Child Care Subsidy (CCS) debts are auto paid to the customer. The auto refund will be actioned after:

• 7 days if the Repayment Source is 'Cheque' or 'Credit card'. Note: a manual refund can be processed if the customer contacts between 2 and 7 days
• 2 days in all other cases

The manual refund process remains in place for all other over recovered debts.

Refund a debt repayment to the customer if:

• the debt is over recovered and the amount is not transferable to another debt
• there has been a review of the recovery decision and it was found to be incorrect
• repayment was not correctly applied to the debt, due to an administrative error
• agency identifies a business need and issues a directive to refund a repayment

Adjust a debt repayment using the Adjust Repayment History (OPAH) screen to:

• return a finalised debt to determined, allowing administrative action to occur
• correct an identified system issue

Add a debt repayment using the Add Repayment (OPAR) screen to:

• manually credit a repayment from DVA
• correct the OPRH screen after a stopped refund
• correct an identified system issue