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Adjusting and adding debt repayments 107-05140010

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For Debt Staff only.

This document outlines information about adjusting and adding debt repayments to correct the repayment history using the Debt Management Information System (DMIS)

Adjusting debt repayments

Adjust a debt repayment using the:

  • Debt Transfer Details (OPRTD) screen to partially complete a refund and return a finalised debt to 'Determined'. This action will allow the debt to be waived prior to paying a refund to the customer
  • Adjust Repayment History (OPAH) screen to:
    • return a finalised debt to 'Determined', allowing the debt to be waived
    • correct an identified system issue

Adding debt repayments

Add a debt repayment using the Add Repayment (OPAR) screen to:

  • manually credit a repayment from DVA
  • correct the Repayment History (OPRH) screen after a stopped refund
  • correct an identified system issue

The Resources page contains examples of action by Debt Staff and contact details to assist with consultations and referrals.

Transfers and refunds

Transferring debt repayments

Refunding debt repayments

General Centrelink debt recovery information

Waiving Centrelink debts

Debt repayments not on the customer's record