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Updating payment arrangement schedule 107-05140040

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This document outlines how to view or change a repayment arrangement.

Payment schedules

Payment schedules apply to regular payment arrangements. Payment methods include:

  • cash
  • direct debit or
  • a non-percentage regular garnishee

Any payment/s not paid in full or not paid at all show as ‘Part’ or ‘Due’ on the schedule.

Debt Staff are able to mark a payment as 'payment missed'. This can occur before or after the payment due date. Once a direct debit arrangement breaks, due payments cannot be missed. A new arrangement is required.

If there is more than one arrangement in place:

  • a message will display advising there is another current arrangement
  • the payment details of the other arrangement are not included on this payment schedule

Arranging cash repayments to recover debts

Financial Circumstance assessment for debt recovery

Voluntary deduction (direct debit) arrangements to recover debts