Updating payment arrangement schedule 107-05140040

Use the Debt recovery script to action update a repayment schedule.

Payment schedules only apply to regular cash, direct debit and non-percentage garnishees. Check the arrangement has a repayment schedule:

• go to the Payment Arrangement List (OPAL) screen
• check the Type field for:
• CSH – regular cash arrangement
• GRN - non-percentage garnishee
• VOL – direct debit
• key 'P' in the selection field
• press [Enter]
• the OPRS screen will display for the repayment schedule

Note: the OPRS screen also shows any debts managed within Process Direct and recovered by cash, direct debit and non-percentage arrangements.

Does the arrangement have a repayment schedule?

• Yes, go to Step 2
• No, renegotiate a new arrangement. See Payment Arrangements

Check the type and status of the arrangement. A broken direct debit requires a new arrangement. Missing payments will not bring it back to current.

On the OPRS screen check:

• type: field - the 3 arrangement types are:
• CSH - Regular cash arrangement
• GRN - Non-percentage garnishee
• VOL - Direct debits
• Sts: field - this displays the current status of this payment arrangement:
• PND - Pending
• CUR - Current
• BKN - Broken

Note: interest accrues until a customer makes their first repayment. Missing payments on a PND arrangement will result in further interest charges.

Is the arrangement a broken direct debit?

• Yes, renegotiate a new arrangement. See Payment Arrangements.
• No, go to Step 3

Check the top of the OPRS screen for how many payments the customer has already missed under the arrangement. A large amount of missed payments may indicate the customer cannot afford the arrangement. Consider renegotiating the arrangement or a temporary write off.

Check the Credit amount and Amount overdue fields to see how much the customer is in credit or overdue.

Check the Sts column beside the Amount Due for the status of each payment to decide which payments to mark as missed:

• Paid - paid in full in advance. Do not miss these payments
• Part - partly paid in advance
• Miss - payment already marked as ‘missed’
• Due - payment overdue
• Blank - unpaid and not overdue (future payment)

Financial Institutions need at least 5 business days’ notice to miss future direct debit payments. Any requests made within 5 business days of the future direct debit may still go ahead. A due direct debit payment cannot be missed. Code a new arrangement.

Key 'M' in the selection field to mark payments as missed. Press [Enter].

The status of the payment will update:

• future payments will show as MISS
• due payments will disappear, the next payment due will show as a future payment (blank). The arrangement will change from BKN to CUR if all due payments are missed.

If a payment is marked as ‘missed’ in error, key ‘R’ in the selection field next to the payment and press [Enter]. Advise the customer of the next payment due date and amount.

Record the details on a DOC and include:

• the balance of the debt outstanding
• the number of payment/s missed
• dates of the payment/s missed
• amounts of the payment/s missed
• any other relevant details