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Debts arising from Administrative Appeals Tribunal (AAT) stay orders 107-04080040

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This document outlines information about debts which result from a customer receiving payment in excess of their entitlement because of an order of the Administrative Appeals Tribunal (AAT). The AAT is a body which provides independent review of administrative decisions made by both the Australian Commonwealth government and some non-government bodies.

Appealing a decision

A customer has the right to appeal a decision made by Services Australia to cancel or reduce payments. The AAT can order the agency to continue making payments pending the outcome of the appeal. This is known as a 'stay order'.

When the final decision of the AAT is the customer was entitled to less than they received, the difference is a recoverable debt. These debts:

  • are rare, and
  • only apply when it is the customer referred the matter to the AAT

The Resources page contains a link to the Administrative Appeals Tribunal (AAT) website.

Adjusting tax details for Bereavement Payments

Continuing payments pending review

Create a new debt record manually on the Debt Management and Information System (DMIS)

General debt management information

Debts arising from Family Tax Benefit (FTB) reconciliation

Debt raising

Sending Account Payable letters

Online Document Recording (ODR)

Creating, reviewing and deleting documents (including Fast Notes and DOA DOCs)