Raising Child Care Subsidy (CCS) debts in Process Direct 107-19060353

CCS debts are accessed in Process Direct via the Debt Management Application. This application allows certain staff with the required accesses to:

• adjust debts
• waive a debt
• reverse a waiver

Do not use the Finalise No Debt function within the Debt App in Process Direct until further notice.

If staff require access to CCS debts in Process Direct, see the Resources page for CCS Debt Resource Code requests.

Access limitations apply. These updates are limited to suitably trained staff undertaking CCS debt raising and recovery activities only.

After raising the debt in Process Direct, the system will assign a Debt Management and Information System (DMIS) Debt Identification number and then staff will be able to view (but not action) details of the debt on the:

• Debt List (OPDL) screen in Customer First and Customer Record
• Debt List (Financial Customer Care)
• General Information (OPGI) screen
• Modify/Assess (OPMA) screen
• Process Direct Debt Details (OPDSD)
• Process Direct Repayment Status (OPPR)

Process Direct will not allow cash and voluntary arrangements for CCS debts. Payment Assurance Operations (PAO) staff must use the Debt Recovery script in Customer First or Customer Record. See Arranging cash repayments to recover debts.

Where a Subject Matter Expert (SME) or an Authorised Review Officer (ARO) needs action to be undertaken on a debt as part of an appeal, escalate the reconciliation outcome to a Child Care Subsidy (CCS) Manual Intervention staff member before any adjustments are completed.

Use Fast Note - select Auto Text, use Families > Updates > CCS MIV action required.