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Processing Manual Follow-up (MFU) tax activities for benefit transfers 107-19061235

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For Debt Staff only.

This document outlines processing Manual Follow-up (MFU) tax activities, generated due to benefit transfer adjustments.

Benefit transfers

Benefit transfers occur when customers transfer between payments. The negative amount may be due to an error in the original activity that performed the transfer.

MFU tax activities for benefit transfers are system generated, they:

  • cannot be automatically adjusted through correction of the customer record
  • require access to the 'Change' function on the Tax Payment Summary (TXGS) screen

Actioning MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issued a payment summary to the customer

Debt Staff will:

  • investigate the errors
  • correct the negative amount shown on the payment summary, and
  • process benefit transfer MFU tax activities. They have access to the 'Change' function on the TXGS screen

The Resources page contains an example of how to action a Tax MFU when 2 or more benefits have been paid in the same benefit transfer period and a link to mySupport.

General information on Manual Follow-up (MFU) tax activities

Processing Manual Follow-up (MFU) tax activities for Advance recoveries

Processing Manual Follow-up (MFU) tax activities for debt processing

Taxable and non-taxable (tax exempt) payments for Centrelink Payment Summary