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Processing Manual Follow-up (MFU) tax activities for benefit transfers 107-19061235

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For Debt Staff only.

This document outlines processing Manual Follow-up (MFU) tax activities, generated due to benefit transfer adjustments.

Benefit transfers

Benefit transfers occur when customers transfer between payments.

MFU tax activities for benefit transfers are system generated, they:

  • cannot be automatically adjusted through correction of the customer record
  • require access to the 'Change' function on the Tax Payment Summary (TXGS) screen

Actioning MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issued a payment summary to the customer

Debt Staff will:

  • investigate the negative amount
  • correct the negative amount shown on the payment summary
  • process benefit transfer MFU tax activities
  • require specialist Tax Details Adjustment (TXAJ) screen access

The Resources page contains an example of how to action a Tax MFU when 2 or more benefits have been paid in the same benefit transfer period and a link to mySupport.

General information on Manual Follow-up (MFU) tax activities

Processing Manual Follow-up (MFU) tax activities for Advance recoveries

Processing Manual Follow-up (MFU) tax activities for debt processing

Taxable and non-taxable (tax exempt) payments for Centrelink Payment Summary