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Processing Manual Follow-up (MFU) tax activities for third party debts other than ABSTUDY 107-19061248

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For Debt Staff only.

This document outlines information on processing MFU tax activities, due to third party debts.

Third party debts

Third party debts may be raised on a customer's record for payments and/or benefits the customer did not receive. These appear as a negative amount on the payment summary.

In relation to multiple identity and fraud debts, Debt Staff must:

  • investigate errors
  • examine DOCs related to the case on the:
    • customer's record, and
    • records of other Customer Reference Numbers (CRN)

Action MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount
    • issue a payment summary to the customer

The Resources page contains a link to mySupport and an example of the steps to take when a customer with a debt incurs a third party debt of the same benefit type.

General information on Manual Follow-up (MFU) tax activities

Processing Manual Follow-up (MFU) tax activities for debt processing

Processing Manual Follow-up (MFU) tax activities for ABSTUDY third party debts