Skip to navigation Skip to content

Processing Manual Follow-up (MFU) tax activities for incorrect component amount details 107-19061245

Expand/Collapse all sectionsExpand all


This document outlines details on processing Manual Follow-up (MFU) tax activities. Due to incorrect debt component amounts entered on the Component Amount (OPCA) screen.

Action MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issue a payment summary to the customer

Debt Staff will:

  • investigate the errors
  • correct the debt component amounts in the customer's record
  • determine when a MFU tax activity needs to be reassigned to a non-Debt Staff team for corrective action
  • send a TAXMFU Referral Fast Note with the action required

MFU tax activities that do not require access to the 'Change' function on the TXGS screen will be reallocated.

The Resources page contains a link to mySupport.

Processing Manual Follow-up (MFU) tax activities for debt processing

Using ADEX to explain a system generated debt