Processing Manual Follow-up (MFU) tax activities for incorrect component amount details 107-19061245

In the customer's record, navigate to the Tax Detailed Explanation web page.

Select the Period in the Payment Summary Information block to view the Calculation Summary block.

The Payments row shows the total reportable components the customer has received.

The Debt Adjustments row shows the total of all debt adjustments relating to the period.

Select the Debt Adjustments row to show the Debt Summary block. If the:

• total of the debt is more than the payment received in the period, go to Step 6
• period of the debt does not match a period in which the customer received a payment, note the Benefit Type. Go to Step 3

On the PS screen, in these fields:

• Display payments for, key in the Benefit system of the debt from the Tax Year To Date (TXYTD) screen:
• Number of months in past field, key in '99' > [Enter]

Scroll through the list of payments to locate the period of the specific debt.

If no payment appears for this benefit:

• go to the Debt List (OPDL) screen
• check the debt details

On the OPDL screen:

• 'S'elect the Debt ID and go to the Modify/Assess Debt (OPMA) screen
• check for additional reference listed in the Addtnl Reference No field. An additional reference may be for a third party debt

Does an additional reference exist?

• Yes, see Processing Manual Follow-up (MFU) tax activities for third party debts other than ABSTUDY. Procedure ends here
• No, go to Step 5

Check the Why this amount is payable field for details on why the debt was raised.

Was the debt raised due to monies going into an incorrect bank account?

• Yes, investigate which CRN should have received the monies. Once the CRN is located, see Processing Manual Follow-up (MFU) tax activities for third party debts other than ABSTUDY. Procedure ends here
• No, go to Step 6

On the OPDL screen, from the Debt Summary block of the Tax detailed Explanation, note the:

• Debt ID
• component
• period and
• amount breakdown of the debt

Go to the OPDL screen.

• ‘S'elect the Debt Id, and
• go to the Component Amount (OPCA) screen

The tax system uses the components coded on the OPCA screen to report on the payment summary.

If a debt has been coded across financial years, the tax system will pro rata the amount. This could be causing the MFU tax activity. The OPCA screen is to be changed to include a line for each financial year. The end date should reflect the End Period Entitlement Date (EPED) of the last payment received within the financial year, not 30 June.

Reflect any break in payment on the TXYTD screen on the OPCA screen.

Note: for Parenting Payment (PP) component type needs to be Benefit (BEN) to assess correctly.

Check the periods, components and the amount coded for the debt.

On the PS screen, total the amounts of the payment received in the debt period. Break down into the reportable and non-reportable components.

Is the debt recovering an Arrears payment on the PS screen?

• Yes, see Processing Manual Follow-up (MFU) tax activities for debts raised for arrears payments. Procedure ends here
• No, see Step 1 in Table 2

Compare the amounts calculated from the PS screen with the components listed on the OPCA screen.

If the amount differs, go to Step 2.

Is ADEX or debt calculation available to check the calculation for the debt?

• Yes, go to Step 3
• No, go to Step 5

ADEX or debt calculation will display debt components that are being recovered. This can include:

• Rent Assistance (RA)
• Pharmaceutical Allowance (PhA)
• Telephone Allowance (TAL)

Total the individual components and check them against what was coded on the OPCA screen.

Can the correct total of the components be determined?

• Yes, go to Step 4
• No, go to Step 5

If non-reportable components have been included in the Basic or Supplement (or in Benefit for PP amounts listed):

• calculate the correct amounts
• update the OPCA screen with the details

Note: see Safeguarding customer privacy when raising and recovering debts, before issuing any debt notices. Take the appropriate actions to protect the customer’s privacy.

Once the details are correct, the system will recalculate the payment summary. If the MFU tax activity was due to:

• End of Financial Year processing, the payment summary will become available for request by the customer
• retrospective changes, the amended payment summary will automatically issue via the customers preferred correspondence channel
• complete the MFU tax activity
• record details, use Fast Note - select Auto text, use Debts > Updates > Tax MFU Actioned

Do not amend the Tax Payment Summary TXGS / TXGD screens manually.

Procedure ends here.

If the correct total of the components cannot be determined, or there is no ADEX information:

• contact the business area responsible for the debt
• advise them the debt amount is more than the customer received for the period

Complete TAXMFU Referral Fast Note and attach to the MFU tax activity. Categorise the MFU tax activity to the business area responsible for the raising of the debt.

They will conduct a further investigation and correct the error.

Note: see Safeguarding customer privacy when raising and recovering debts, before issuing any debt notices. Take the appropriate actions to protect the customer’s privacy.

Once the details are correct, the system will recalculate the payment summary. If the MFU tax activity was due to:

• End of Financial Year processing, the payment summary will become available for request by the customer
• retrospective changes, the amended payment summary will automatically issue via the customers preferred correspondence channel
• record details, use Fast Note - select Auto text, use Debts > Updates > Tax MFU Actioned

Do not manually amend the Tax Payment Summary TXGS/TXGD screens manually.