Skip to navigation Skip to content

Tax agents authority to enquire on behalf of customers 107-05010060

Expand/Collapse all sectionsExpand all


This document outlines what information can be disclosed when contacted by a tax agent, who is acting on a customer's behalf.

Tax agent contact

Tax agents may contact Services Australia on behalf of a customer to:

  • query debts
  • determine if the agency will access tax refunds

Seek to discuss with customer

Staff must attempt to discuss debt information directly with the customer. The agency must obtain written or verbal permission from the customer before releasing any information.

The Resources page contains a link to the Office of the Australian Information Commissioner's website, the Privacy and Information Access page and a link to the Authorising a person or organisation to enquire or act on your behalf (SS313) form.

Accepting and disclosing information

Disclosing information to third parties

Implied consent regarding third parties