Investigating the source and cause of the debt 107-02020020
Expand allThis document outlines how to locate the source and cause of a debt.
Investigation of debt
Investigate the source and cause of a debt on the Debt Management and Information System (DMIS). When a negative adjustment is recorded after an activity is completed, the adjustment will be linked to the DMIS activity. This is the 'source' of the debt.
Child Care Subsidy (CCS) debts are managed in Process Direct, which means staff must use Process Direct when locating the source and cause of a CCS debt. Once the debt is raised, information about the debt can be viewed in DMIS.
Debts should be actioned when they are identified. Further information about the circumstances which led to the potential debt may be required before the debt can be raised. See Calculating Centrelink entitlements and gathering information when investigating debts.
The References page contains links to Accountable Authority Instructions (AAI).
The Resources page contains a link to an attachment of common keywords for new debt (DMN/NDB) activities.
Related links
Debts resulting from internal transfers and clearances
Create a new debt record manually on the Debt Management and Information System (DMIS)
Raising Child Care Subsidy (CCS) debts in Process Direct
Recovering Child Care Subsidy (CCS) debts in Process Direct
Debt screens in Process Direct
Finalised 'no debt' (FND) or 'zeroing' debts that are not legally recoverable
Calculating Centrelink entitlements and gathering information when investigating debts