Investigating the source and cause of the debt 107-02020020
Expand allKeywords: circumstances updated
Table 1: this table lists the keywords attached to new debt (DMN/NDB) activities. The keywords are based on the circumstance updates from the source activity that may create a potential overpayment on the customer's record.
Note: use these keywords to start investigating. They do not replace the need for Service Officers to fully investigate a customer’s record to work out the cause of debt.
|
Data group on source activity |
Keyword |
Circumstance updates in source activity |
|
CIRC_EARN_EADT |
DGEADT |
Earnings |
|
CIRC_REST_RBBD |
DGRBBD |
Business Details |
|
CIRC_SUPER_SNDT |
DGSNDT |
Superannuation |
|
CIRC_EDU_EUES |
DGEUES |
Student Status |
|
CIRC_EDU_EUED |
DGEUED |
Course Details |
|
CUST_CST_CUAD |
DGCUAD |
Address |
|
CUST_CST_CUPT |
DGCUPT |
Marital Status |
|
CIRC_COMPO_CTDT |
DGCTDT |
Compensation |
|
CIRC_FGNINC_FGDT |
DGFGDT |
Foreign Income |
|
CIRC_YOUTH_YTPT |
DGYTPT |
Parental Income |
|
CIRC_YOUTH_YTHI |
DGYTHI |
UTLAH/Independent/AFH |
|
FNCL_FIV_SIAS |
DGSIAS |
Savings & Investments |
|
CLSA_CLSTRA_DTL_ACR |
DGAT |
Accommodation Circumstances |
|
FNCL_FIV_SIDS |
DGSIDS |
Investment Details |
|
FNCL_FIV_SILS |
DGSILS |
Listed Securities |
|
FNCL_FIV_SIUP |
DGSIUP |
Unlisted Parcel |
|
FNCL_FIV_SVAB |
DGSVAB |
Savings Account Balances |
|
FNCL_FIV_MA |
DGMA |
Managed Investment Details |
|
FNCL_FIV_MH |
DGMH |
Managed Investment History |
|
CIRD_CMNT_MNCG |
DGMNCG |
Maintenance Action Status |
|
CIRD_CMNT_MNCB |
DGMNCB |
Maintenance Agreement Amounts |
|
CIRC_EARN_EAES |
DGEAES |
Earnings Employment Status |
|
CIRC_YOUTH_YTMR |
DGYTMR |
Youth Max Rate for Family Pool |
|
CIRD_INVT_BIST |
DGBIST |
Breach Investigation Status (TCF) |
|
CIRC_RES_RSIM |
DGRSIM |
Residence Immigration Move |
|
FASM_FCC_FYCE |
DGFYCE |
FTB Child Assessment Results |
|
CIRC_REST_RBRD |
DGRBRD |
Real Estate Details |
|
CIRC_INC_INDT |
DGINDT |
Other Income |
|
CIRC_PERIOD_WPDC |
DGWPDC |
Waiting Periods |
|
CIRD_TMISC_TRCIS |
DGTRCIS |
Trusts and Companies |
Keywords: number of circumstance updates
Table 2: this table lists the debt count keywords attached to new debt (DMN/NDB) activities. The keywords show the number of data groups (AMDG) or circumstance updates made in the source activity that led to the potential overpayment.
Note: use the debt count keywords to help identify the number of circumstance updates needing investigation. They are indicators only and do not replace the need for Service Officers to fully investigate a customer’s record to work out the cause of debt.
|
Keyword |
Description |
|
DGCNT0 |
Zero circumstance data groups identified by the system in the ‘Change of Circumstance’ activity that created the debt. |
|
DGCNT1 |
One circumstance data group identified by the system in the ‘Change of Circumstance’ activity that created the debt. |
|
DGCNT2 |
Two circumstance data groups identified by the system in the ‘Change of Circumstance’ activity that created the debt. |
|
DGCNT3 |
Three circumstance data groups identified by the system in the ‘Change of Circumstance’ activity that created the debt. |
|
DGCNT4 |
Four circumstance data groups identified by the system in the ‘Change of Circumstance’ activity that created the debt. |
|
DGCNT5+ |
Five or more circumstance data groups identified by the system in the ‘Change of Circumstance’ activity that created the debt. |