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Processing Manual Follow-up (MFU) tax activities for multiple debts raised for the same period 107-19061218

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This document outlines information on processing MFU tax activities due to multiple debts raised incorrectly.

Action MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issue a payment summary to the customer

Not all MFU tax activities are the responsibility of Payment Assurance Operations (PAO).

PAO Debt Staff will:

  • investigate the errors
  • correct the debt component amounts in the customer’s record
  • determine when a MFU tax activity needs to be reassigned to a non-Debt Staff team for corrective action

MFU tax activities that do not require access to the 'Change' function on the Tax Payment Summary (TXGS) screen will be reallocated.

The Resources page contains a link to mySupport.

Processing Manual Follow-up (MFU) tax activities for debts