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Processing Manual Follow-up (MFU) tax activities for multiple debts raised for the same period 107-19061218

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This document outlines information on processing MFU tax activities, due to multiple debts raised incorrectly.

Action MFU tax activities

The MFU tax activity:

  • flags that the payment summary is prevented from being issued
  • must be actioned to:
    • correct the negative amount, and
    • issue a payment summary to the customer

Not all MFU tax activities are the responsibility of Payment Assurance Operations (PAO).

PAO Debt Staff will:

  • investigate the errors
  • correct the debt component amounts in the customer’s record
  • determine when a MFU tax activity needs to be reassigned to a non-Debt Staff team for corrective action

MFU tax activities that do not require access to the 'Change' function on the TXGS screen will be reallocated.

The Resources page contains a link to mySupport.

Processing Manual Follow-up (MFU) tax activities for debt processing