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Locating debts in the Debt Management and Information System (DMIS) 107-02030020

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This document outlines how to select and display information for customer debts in DMIS.

System protocols

All debts regardless of status are viewable.

Multiple debts display in the following order:

  • Undetermined and Assurance of Support (AoS) protected - listed from the earliest to the latest date registered
  • Determined - listed from the earliest to the latest date raised
  • Finalised - listed from the earliest to the latest date finalised

DMIS and Process Direct

Debts managed in Process Direct (such as Child Care Subsidy) can be viewed in DMIS. Action updates in Process Direct. For more details see:

Viewing and updating Interest Charge (IC) via Financial Customer Care in Customer First

Debt identification

Types of Centrelink debts and how they are generated

Debt investigation

Calculating Centrelink entitlements and gathering information when investigating debts

Debt raising

Debt recovery for Centrelink

Interest Charge (IC) for Centrelink debtors no longer receiving payments

Raising Child Care Subsidy (CCS) debts in Process Direct

Recovering Child Care Subsidy (CCS) debts in Process Direct