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Reversal of waivers 107-05120040

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This document outlines information to assist in making the correct decision regarding the reversal of any debt waiver action.

Delegations for reversal of waiver

Service Officers have the delegation to reverse a waiver or adjust the amount of the debt. The delegations for reversal of waiver are the same as those to apply a waiver. See Delegations of managing debts.

A debt waiver reversal occurs if:

  • the original decision no longer exists, or
  • never existed

A partial reversal of a waiver cannot occur. If the waiver was for an incorrect amount, a whole waiver reversal must occur. After this, apply a new waiver for the correct amount.

The References page contains links to Accountable Authority instructions (AAI).

Reviews and reversal of waiver

The delegate can review a decision if satisfied there is sufficient reason. This includes any previous decision made to waive a debt for any reason. This review is also known as a Secretary initiated review of decision.

If the review determines the previously waived debt should be set aside, varied, or changed, then all or part of the waived amount may be included within the new debt decision.

Debt Staff undertaking Compliance interventions do not need to reconsider previously waived small debts into the new debt calculations.

Special circumstances debt waivers

Small debt waivers

Raising Child Care Subsidy (CCS) debts in Process Direct

Using ADEX to explain a system generated debt

Actioning an undetermined debt on the Debt Management and Information System (DMIS)

Create a new debt record manually on the Debt Management and Information System (DMIS)