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Customer queries Child Care Management System (CCMS) information 007-03080020

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From 2 July 2018:
- Child Care Subsidy (CCS) replaces Child Care Benefit (CCB) and Child Care Rebate (CCR)
- Additional Child Care Subsidy (ACCS) replaces Special Child Care Benefit (SCCB) Child at Risk and Temporary Financial Hardship, Jobs, Education and Training Child Care Fee Assistance (JETCCFA) and Grandparent Child Care Benefit (GCCB)
For more information, see Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS).

Claims for CCB and CCR lump sum for approved care and CCB Registered Care, for care received prior to 2 July 2018, can be lodged up until 30 June 2019.

This document outlines the arrangements and responsibilities for the resolution of customer enquiries about child care information provided by Approved Service Providers (ASP) under the Child Care Management System (CCMS) for legacy child care payments CCB and CCR; it does not apply to Child Care Subsidy (CCS) attendance.

The CCMS

The CCMS was a national child care computer system used to simplify the administration of payments to ASPs. Child care information was lodged fortnightly/weekly by ASPs via specialised software via the internet. It was then transferred between Services Australia and the Department of Education and used to calculate child care payment entitlements for customers to ASPs, depending on customer choice.

Customer responsibility

In general, the customer is responsible for confirming details with the child care service. Customers who disagree with the information provided by their ASP via CCMS are required to contact their ASP to discuss in the first instance.

Families and Parenting Service Officers do not have authorisation to contact ASPs directly.

If the customer is unsuccessful in rectifying the issue with their provider, a referral must be made to the Families and Child Care - Business Process and Design Branch.

Enquiries from ASPs

CCMS enquiries from ASPs are to be directed to the Department of Education, who will then contact Services Australia if necessary.

The Resources page contains contact details and a table outlining Services Australia and the Department of Education responsibilities regarding CCMS enquiry resolutions.

The Child Care Management System (CCMS)

Reconciliation of Child Care Benefit (CCB) for approved care