Customer queries Child Care Management System (CCMS) information 007-03080020
Contact details
Families and Child Care - Business Process and Design Branch
Enquiry resolution responsibilities
This table outlines the Department of Education and Services Australia responsibilities in relation to enquiry resolution and the Child Care Management System (CCMS).
Item |
Description |
1 |
Department of Education responsibilities - enquiry resolution + Read more ... Child care service enquiries Services should direct all their enquiries to the Department of Education in the first instance, including:
Software issues Initial point of contact for software issues. If it is a Services Australia issue, Department of Education would broker solutions with Services Australia on behalf of services/software providers. At no time would services/software providers be directed to Services Australia. Approved Service Providers (ASP) tip offs When reports are made by an informant about suspected fraud committed by a child care organisation, the caller should be advised that Services Australia no longer undertakes these reviews. For contact details, see Online contact form on the Department of Education website. Software provider enquiries Interface software issues. Customer enquiries Customers are not to contact the Department of Education. Customers will need to talk to their ASP if there are any concerns. If the ASP is unable to provide the answer, the ASP will then need to log a call with the Department of Education. |
2 |
Services Australia responsibilities - enquiry resolution + Read more ... Child care service enquiries Services should direct all their enquiries to the Department of Education. Customer enquiries
Note: under no circumstances should anyone contact an ASP to discuss customer queries. |