Parental Leave Pay (PPL) claim processed with incorrect start date 007-09010010
Expand allPPL/DAP details for customers with children born or entering care both before and on or after 1 July 2023 only.
This document outlines what to do when a claim for Parental Leave Pay (PPL) has been processed with an incorrect nominated first PPL date/nominated start date and payment has already been issued.
Administrative error
This procedure should only be used when an administrative error has occurred and not where the customer has requested a change to their start date after any PPL has been delivered.
Note: customers have a:
- nominated first PPL date for a child born or adopted on or after 1 July 2023
- nominated start date for a child born or adopted before 1 July 2023
A separate procedure applies if the customer requests a reassessment of their PPL claim.
Debt raising
Any PPL issued to the employee or employer will be raised as a debt. Before commencing this procedure the customer must be advised of this so they are able to make an informed decision about whether they would like to have the nominated start date corrected.
Related links
Eligibility for Paid Parental Leave (PPL) for children born or entering care on or after 1 July 2023
Delivery of Parental Leave Pay (PPL)
Assessing Parental Leave Pay (PPL) claims
Parental Leave Pay (PPL) debt raising, debt offsetting and recovery