Employment assistance for Family Tax Benefit (FTB), Child Care Subsidy (CCS) and Parenting Payment (PP) customers 007-02260000

All members of the Australian community are eligible to access self service terminals. These terminals can be used free of charge by people looking for a job.

Services Australia is the gateway to Employment Services Providers, and offers information to help job seekers choose the services that are appropriate to them. Referral of job seekers to providers is subject to the availability of services in their particular location.

Customers receiving only FTB and CCS may be eligible to register as volunteers.

Support and assistance is provided by Employment Services Providers to help parents return to work or increase their level of participation in their community, and to help them to access services to improve their work skills.

PP job seekers with mutual obligation requirements will be registered as Fully Eligible Participants (FEP) job seekers and have to be connected to an appropriate provider. If the job seeker resides in a Department of Employment and Workplace Relations designated remote area, they are eligible for servicing by the Community Development Program (CDP) provider.

PP job seekers with mutual obligation requirements who are fully satisfying their requirements by undertaking suitable paid work of at least 15 hours per week or studying full-time have no requirement to be connected to a provider but can volunteer to do so. If the job seeker volunteers for employment services, they should be registered as FEP and have an initial appointment booked with a provider of their choice. If they do not want to volunteer for employment services, they should be registered as Job Seeker Registration Only (JSRO) job seekers.

PP customers who do not have mutual obligation requirements are eligible to be registered as Fully Eligible Participants (FEPs) on a voluntary basis. See Eligibility to access employment assistance through Workforce Australia for more information on referrals.

The References page contains links to Services Australia Bilateral Management Arrangements.

From 5 May 2023, participation requirements were removed for PP customers (single and partnered) selected for ParentsNext. Customers who meet the eligibility criteria can choose to participate in the program. See ParentsNext eligibility and servicing.

PP job seekers who live in a Department of Employment and Workplace Relations designated remote area are referred to a CDP provider.

In these designated areas, CDP replaces services previously provided by:

• Workforce Australia
• Disability Employment Services (DES), and
• the Indigenous Employment Program (IEP)