Employment assistance and Employment Services Providers 001-02000000

The agency

• connects job seekers to employment services available through Workforce Australia Online for Individuals and Employment Services Providers
• makes referrals to programs funded by various government departments, including State and local Governments
• offers job search facilities in each service centre

Services Australia is the gateway to employment services, including:

• Workforce Australia - including Workforce Australia Online for Individuals and Workforce Australia Employment Services Providers
• Disability Employment Services (DES)
• Workforce Australia - Transition to Work (TtW)
• ParentsNext appointments and processing
• Community Development Program (CDP)

The agency provides information to assist job seekers selecting the services appropriate to them.

Most job seekers are automatically referred to Workforce Australia Online for Individuals during their Participation Interview, with selection and referral being undertaken by the Department of Employment and Workplace Relations. Selected job seekers are automatically referred to online servicing and do not require a referral to a provider. Instead, participants manage their obligations through Workforce Australia Online services (the online service website).

Referral of job seekers to an Employment Services Provider is subject to the availability of those services in their particular location. Job seekers are referred to a provider for the full range of services for which they are eligible. Providers offer a variety of services and match mutual obligation requirements to the job seeker's skills and any identified barriers to employment.

Workforce Australia Online Services

The role of Services Australia in online employment servicing is to explain to the job seeker that they:

• have been selected for the Workforce Australia Online services and are required to register with the Workforce Australia website via myGov
• must agree to a Job Plan online
• will not be required to attend face to face appointments with a provider

Job seekers will agree to a Job Plan, develop or upload a resume, a career profile and other relevant information and report mutual obligation requirements, (principally job search) via the online employment service.

Workforce Australia provider services - including Transition to Work

Where a job seeker is eligible for Workforce Australia provider services, Services Australia will:

• refer the job seeker to an initial appointment with a Workforce Australia provider
• tell the job seeker:
• they are required to attend ongoing appointments with a provider
• they must agree to a Job Plan

Job seeker contacting Services Australia regarding employment services

Job seekers who contact Services Australia about their participation in employment services (either online or with a provider) should be referred to the Department of Employment and Workplace Relations or their provider for queries relating to:

• issues accessing the Workforce Australia website
• completing the Career Profile (also known as your Profile)
• agreeing to or negotiating a Job Plan
• a breakdown of relationship with a Workforce Australia provider
• requesting a provider transfer, including a transfer from online services to a provider
• provider closures
• Communication (SMS, emails, inbox messages) sent to the job seeker by either the Department of Employment and Workplace Relations or their provider

The agency and/or Employment Services Providers can also refer eligible job seekers to a number of complementary employment and training programs. Complementary programs include:

• Skills for Education and Employment (SEE)
• Workforce Australia - Transition to Work (TtW)
• state and territory training and employment programs