Employment Services Providers and referral to other participation programs (complementary referrals) 001-02060050
Expand allThis document outlines how Employment Services Providers are able to refer job seekers to a range of programs funded by commonwealth, state and territory governments. Providers may refer to these as 'complementary employment and training programs'.
Referrals made by providers
Providers may make referrals directly to programs, with the exception of Reconnect, which are made through Services Australia. When a provider refers a job seeker to the following programs, the Agency's system will automatically be updated with relevant information:
- Adult Migrant English Program
- Work for the Dole
- Skills for Education and Employment (SEE)
Providers will assess the job seeker's eligibility for the SEE program and record the referral to monitor participation in the program. Providers do not record program placements.
Mutual obligation requirements
Job seekers will stay connected with their Employment Services Provider while undertaking the complementary program. The provider remains responsible for determining what the job seeker will be required to do to satisfy mutual obligation requirements and recording these requirements in the job seekers Job Plan. Job seekers may still be required to complete job search requirements in addition to participating in the complementary program.
Referrals made by Services Australia
Services Australia can make referrals to complementary programs at any contact with the job seeker.
Referral made as part of the Participation Interview, may be made concurrently with a referral to an Employment Services Provider or an Employment Services Assessment (ESAt) if one has been triggered.
Recommendations for referral to complementary programs by Assessment Services
Where the outcome of an Employment Services Assessment (ESAt)/Job Capacity Assessment (JCA) is that the job seeker would benefit from a referral to a complementary program, the Assessor will note the details of the complementary program in the ESAt/JCA report to inform the provider or Services Australia of possible servicing strategies. The Assessor will not action referrals to complementary programs.