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Claiming Family Tax Benefit (FTB) 007-07010000

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This document outlines information on how customers can claim Family Tax Benefit (FTB) and how Service Officers can help with claiming.

Circumstances for claiming

The procedures for claiming FTB is different based on the child's circumstances:

  • Newborn child
  • Child comes into care as part of a process for adoption or surrogacy arrangement. Claims can be made by the:
  • Child in care or enters care other than a newborn or adopted child

Another person can claim unclaimed FTB entitlements of a customer who has died.

Helping customers

Customers can claim FTB online. If it is unreasonable to claim online, Service Officers can assist customers to claim including Indigenous customers living in remote communities who have language or literacy barriers that make it difficult to use forms or claim online.

Assistance is also available to customers to help them provide:

  • proof of a child's birth
  • Tax File Number (TFN)

Contents

Online or Assisted Customer Claim (ACC) for family assistance and Parental Leave Pay (PPL)

Assisting Indigenous customers to claim family assistance and/or Paid Parental Leave scheme payments

Claiming family assistance and Parental Leave Pay (PPL) for a newborn child

Helping customers provide proof of a child's birth for family assistance, Child Care Subsidy (CCS) and Paid Parental Leave scheme claims

Claiming payments for children entrusted to care as part of the process of adoption or surrogacy

Claiming payments for children leaving care as part of the process of adoption, surrogacy arrangement, or a child removed by state/territory child protection agency

Claiming Family Tax Benefit (FTB) instalments for children in care other than a newborn or adopted child

Provision of Tax File Number (TFN) for family assistance and Paid Parental Leave scheme payments

Helping customers obtain a Tax File Number (TFN) for Family Assistance

Obtaining a Tax File Number (TFN) override for family assistance customers experiencing an urgent or extreme circumstance

Progress of claim - Families claims

Initial contact for an early claim for family assistance and Parental Leave Pay (PPL)

Initial contact by customers claiming Family Tax Benefit (FTB) as a lump sum for a previous year

Initial contact after the death of a potential family assistance and Paid Parental Leave customer

Eligibility for Family Tax Benefit (FTB) for grandparent carers