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Direct credit exemption reconsideration (DCR) review 007-13010040

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This document outlines information about the review that is automatically created by the family assistance computer system, known as the FAO system. The review is when a customer has been granted an exemption from supplying direct credit details and it is later considered appropriate to pay the customer's fortnightly instalments of Family Tax Benefit (FTB) into a bank account.

Checks completed when review matures

On the date the review matures, the FAO system will perform a series of checks on the customer's record and action a reassessment based on the status of the record, as follows:

  • if the customer has been recorded as deceased, the review will close without any further action
  • if there are direct credit details or a new FTB acceptable exemption is recorded, the review will close without any further action
  • If there are no direct credit details and no new exemption reason is recorded, the record will be reassessed. The reassessment will result in FTB being cancelled

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