Double Orphan Pension (DOP) reassessments and reviews 007-06030000

Both service centre and smart centre staff can process updates which do not affect DOP rates, for example, change of bank details. To support staff, a warning message will display when an update is made which reassesses a DOP customer's entitlement. These cases must be referred to the DOP and Bereavement Smart Centre Processing Team for reassessment and review of the customer's DOP rate.

Formal DOP reviews are conducted every two years. These are set when DOP is granted and if payment is to continue, a further two year review is set (or sooner where appropriate).

Periodic reviews are carried out when a change in DOP eligibility criteria is notified or anticipated based on a change in customer circumstance. DOP customers are obliged to notify the agency of changes to their circumstances within 14 days.

If the customer does not receive the DOP Additional Component, the system automatically applies the Consumer Price Index (CPI) adjustments to the customer's record.

• DOP CPI - 1 January each year
• FTB CPI - 1 July each year