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Double Orphan Pension (DOP) claims made by Approved Care Organisations (ACOs) 007-06010040

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This document outlines assessment and processing for a claim for Double Orphan Pension (DOP) made by an Approved Care Organisation (ACO) for a DOP child in their care.

Approved Care Organisation (ACO) qualification

An ACO qualifies for DOP if the organisation is:

  • Caring for a DOP child, and
  • Eligible for Family Tax Benefit (FTB) for the DOP child (or would be eligible for FTB except that the DOP child, or someone on their behalf, is receiving payments under a prescribed education scheme). This means that FTB child eligibility criteria must be met, including age related requirements. Children aged 16 or over must meet study/training requirements.

ACOs claiming DOP

An ACO can claim DOP by completing the Claim for Double Orphan Pension (SC003). Service Officers should advise the ACO to leave blank any questions which do not apply to an organisation, i.e. gender, DOB, relationship status and residency.

Claims received at Centrelink Service Centres are registered and immediately forwarded to the DOP and Bereavement Smart Centre Processing Team. All DOP claims are processed by DOP and Bereavement Smart Centre Processing staff.

Customers can call the DOP Helpdesk (freecall).

Eligibility and coding claims for Double Orphan Pension (DOP)

Eligibility for Family Tax Benefit (FTB) for Approved Care Organisations (ACOs)

Study requirements for Family Tax Benefit (FTB) children aged 16 years or over