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Cancellation, rejection and not effective codes for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) 007-20060228

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This document outlines the use of codes for cancellation, rejection and not effective decisions for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS).

CCS and ACCS cannot be restored

  • There is no restoration function
  • If CCS/ACCS has been cancelled, rejected or made not effective, customers can lodge a new claim

Note: exceptions apply. Staff can process an Assisted Customer Claim (ACC) on the customer’s behalf, without the customer having to submit a new claim, or contacting the agency to make a claim. For example:

  • a multiple CRN fix, or
  • an incorrect immunisation cancellation

See Immunisation requirements for Child Care Subsidy (CCS) and Processing Child Care Subsidy (CCS) claims for more details.

Cancellation, rejection and not effective codes

Specific codes are used to record a decision to cancel, reject or assess a claim as not effective for the following payments:

  • Child Care Subsidy (CCS)
  • Additional Child Care Subsidy (ACCS) (grandparent)
  • Additional Child Care Subsidy (ACCS) (temporary financial hardship) (TFH)
  • Additional Child Care Subsidy (ACCS) (transition to work) (TTW)

Note: Additional Child Care Subsidy (ACCS) (child wellbeing) assessment outcomes differ from those above. See Processing Additional Child Care Subsidy (ACCS) (child wellbeing) applications.

The Process page contains a list of cancellation, rejection and not effective reasons for these payments.

For processing information, including the minimum requirements for claim notes and DOCs, see the relevant procedure:

Processing Child Care Subsidy (CCS) claims

Child Care Subsidy (CCS) claims processing

Additional Child Care Subsidy (ACCS) (grandparent)

Additional Child Care Subsidy (ACCS) (temporary financial hardship)

Additional Child Care Subsidy (ACCS) (transition to work)

Online Document Recording (ODR)

Creating, reviewing and deleting documents (including Fast Notes and DOA DOCs)

Cancellation of Child Care Subsidy (CCS)