Parenting Payment (PP) letters 007-04040000

Automatic letters are produced as a result of claim processing or a reassessment or cancellation activity. These include rate information and how the rate was calculated and list the customer's rights and responsibilities on the back.

If needed, letters can be manually issued from a suite of online advices if an automatic letter is unavailable or is not suitable. If processing on a customer record does not generate an automatic letter, an activity will be produced to prompt a Service Officer to issue a letter manually.

A manual letter may be needed if an automatic letter fails to generate, is not available or if the customer requests a letter.

A letter must be sent to each person caring for the dependent child/ren (even if they are not claiming payment) to advise the result of a:

• shared care assessment, or
• principal carer determination

Letters created in the previous 28 days can be viewed and reissued on the customer's record. Older letters can be retrieved through the Advice History (AH) screen in the Customer Archive Retrieval (CAR) system.

Parenting Payment Partnered (PPP) customers

PPP customers will receive a letter around the time their youngest child is aged 5 years and 9 months advising them of an appointment to discuss their need to apply for another income support payment when their child turns 6 years of age, and future mutual obligation requirements if they continue on an income support payment.

Parenting Payment Single (PPS) customers

PPS customers will receive a letter around the time their youngest child is aged 5 years and 9 months advising them of details of an appointment to discuss their mutual obligation requirement when their child turns 6 years of age. They will also receive a letter around the time their youngest child turns 7 years and 9 months of age advising them of an appointment to discuss the need to apply for another income support payment when their child turns eight years of age.

PPS customers who have an exemption from their mutual obligation requirements will receive a letter before the exemption expires, advising them of an appointment to discuss their future mutual obligation requirements or extension of the exemption.