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Alignment of Care processing for Family Tax Benefit (FTB) lump sum claims 007-02040030

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This document outlines Alignment of Care processing for Family Tax Benefit (FTB) lump sum claims for the 2010-11 financial year onwards for customers who advise they have a child support assessment. Under the Alignment of Care initiative, mutual customers of Centrelink and Child Support can advise either program of their care arrangements for the assessment to be completed and details transferred electronically to the other program.

FTB lump sum claims for 2010-11 onwards

If the customer advises on the online or paper claim that they have a Child Support assessment and:

  • the date of the Child Support assessment was before 1 July 2010, a care assessment will need to be completed by Centrelink as there will be no Child Support assessment in place from 1 July 2010
  • they are claiming FTB for a period in the financial year before the date of the Child Support assessment, a care assessment will need to be completed by Centrelink for this gap period. A request for care data from Child Support is sent upon completion of the lump sum claim activity. The status of the lump sum claim will remain pending until Child Support data is received, which will generally take 3 to 5 days. Once this data is received, the care assessment for the gap period will be automatically updated and FTB entitlement assessed

If required, the Centrelink care assessment is completed using care information and/or evidence supplied by the customer within their claim.

The Resources page contains relevant scenarios.

Alignment of Care Manual Follow-up (MFU) activities

Assessment of shared care arrangements for Family Tax Benefit (FTB)

Child Relationships page

Customer advises a change to their level of care of a child

Customer advises care arrangements for Family Tax Benefit (FTB)

Customer enquires about Family Tax Benefit (FTB) reconciliation or lump sum

Family Tax Benefit (FTB) reconciliation or lump sum claim pending

Processing Family Tax Benefit (FTB) lump sum claims

Pre-processing checks for standalone and combined claims for family assistance and/or Paid Parental Leave payments

Shared care eligibility for family assistance and Paid Parental Leave scheme payments

Waiver of Family Tax Benefit (FTB) shared care entitlement