Alignment of Care Manual Follow-up (MFU) activities 277-51170000

Under Alignment of Care, mutual customers can advise care arrangements to either Centrelink or Child Support. A data exchange ensures a complete and accurate match for correct family assistance and child support assessments. Records that do not match may result in an MFU activity on the customer's record or a Child Support intray email.

MFUs processed by Alignment of Care staff occur where:

• the child's care information cannot be applied automatically due to current system limitations
• adequate care information for a child is not available to complete the customer's FTB lump sum claim
• a Child Support care assessment has been received and the percentage of care has changed for an income support customer, which may affect their eligibility or rate
• the Internal Review/Explanation script has been used to record a request for an explanation or application for a formal review of a care decision (FAO REA activity is created)

For alignment of care determinations between Child Support and Centrelink mutual customers, see Transfer of information between Centrelink and Child Support.

When processing these activities, action can include:

• contacting the customer to confirm details
• explaining or reviewing a care decision
• updating care assessment details on the customer's record
• accessing the Child Support system to confirm care details

Make the updates within the MFU. If the DOR is more than 12 months in the past, update the source code to CSSAL to allow the correct DOR to be used.

Update the Care Alignment Details (!CADDS) screen to reflect the accepted care decision (!CADDS is only automatically updated to show 'accepted' if the care is not included in an MFU).

If a step-parent is claiming FTB for the child, the step-parent workaround may need to be applied. See Notification and assessment of shared care arrangements for Family Tax Benefit (FTB).

The Agency field on the FTB Shared Care (FSC) screen must display Child Support Agency.

Check the Maintenance Entitlement Group Summary (MNGS) screen and update if required.