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Notification of change in child support care levels 277-03040010

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This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speakerphone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

This document outlines the process when a customer or Centrelink notify Child Support of a change in care for a child on an assessment.

Care changes notified up to 30 June 2018 (14 May 2019 for WA ex-nuptial child support cases) must be managed under the legislation in place before the amendments effective 1 July 2018 and 15 May 2019, respectively.

COVID-19 Care arrangements

See the Resources page in Change in child support care levels for the COVID-19 impacts on care arrangements table.

The Resources page contains table of examples to help investigate a change in care notification.

Change in child support care levels

Making a decision for a change in child support care

Centrelink care determination from 1 July 2018 (15 May 2019 for WA ex-nuptial cases)

Social worker and other service referrals for Child Support customers

Family and domestic violence