Social worker and other service referrals for Child Support customers 277-01140000

Contact details

Social workers - referrals

Factsheets

Do not share these attachments externally. See Information Publication Scheme.
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Customer Risk Identification Model
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ Customer Support/Referral Guide
$\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-hidden-attachment.png$ FRAL Referral Guide

Referral provider information

Item

Service provider

Amica

Is a complete online dispute resolution service. It assists separating couples to resolve Family Law matters without having to go to Court.

Customers must not be referred, if any of the following apply:

family and domestic violence
time limits for Family Court finalisations. That is:

if divorced and it has been 9 months or more since divorce was finalised
are in a de facto relationship and it has been more than one year and 9 months since the breakdown of the relationship

the relationship is not recognised under Australian family law
are on a visa or currently applying for a visa which is dependent on the relationship with their former partner
children. If:

over the age of 18
the former partner has removed or threatened to remove the children from their home
there are any existing court orders in place about parenting arrangements
wanting to relocate
trying to make parenting arrangements for children born outside of the relationship for example stepchildren
children are subject to care and protection orders or child protection services is involved
the paternity of the children is in question or there are surrogacy issues or complex financial issues